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  • November 8, 2015 at 5:31 pm #532162
    None

    I added the mail chimp form – all looks good and when entering a email address it appears to be sent but the entry never makes it into mail chimp. Also, the ‘success’ message in the widget does not show after submission / the form simply disappears and nothing more.

    November 8, 2015 at 8:27 pm #532228
    Basilis

    Hey None!

    can u please provide us your backend access?
    I will also change the API connection, for testing issue so you know!

    THanks a lot

    Cheers!
    Basilis

    November 8, 2015 at 10:04 pm #532263
    Richard Olpin

    I’ve noticed an issue where the ‘success’ message doesn’t always show up, but not tested extensively yet as limitations in the current implementation mean I can’t replace my active Mailchimp forms yet.

    November 9, 2015 at 8:28 am #532404
    Rikard

    Hi @None,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    November 9, 2015 at 1:41 pm #532552
    None

    See below

    November 11, 2015 at 12:36 pm #533953
    Andy

    Hi!

    when trying to login, I get this error:
    “502. The page request was canceled because it took too long to complete”

    Can you check please?

    Cheers!
    Andy

    November 11, 2015 at 4:14 pm #534149
    None

    Hi Andy, this should be resolved now

    November 13, 2015 at 5:18 pm #535529
    Andy

    Hi!

    try to deactivate all plugins, to see if one is causing this issue and let us know about your results. Are we allowed to deactivate them temporarily by ourselves?

    Cheers!
    Andy

    November 13, 2015 at 6:01 pm #535594
    None

    Yes you can, go ahead – I’ve made a backup already

    November 13, 2015 at 10:56 pm #535758
    ENBertussi

    FYI,

    I am seeing a customer has this same issue.

    http://mensauthenticitynetwork.com/about/

    Let me know if you figure this out.

    cheers.

    November 18, 2015 at 1:33 am #537748
    Andy

    Hi!

    a new version of the theme is available (Enfold v3.4.4). Please upgrade and let us know if things get better for you or if you still need help with this issue.

    Regards,
    Andy

    November 18, 2015 at 2:35 am #537769
    None

    Unfortunately that did not solve the issue :(

    November 20, 2015 at 1:01 pm #539481
    Andy

    Hey!

    I can see a success message when entering en email adress into your newsletter form:

    View post on imgur.com

    So it seems to work fine for me. Can you confirm please?

    Regards,
    Andy

    November 20, 2015 at 3:47 pm #539711
    None

    That’s because I took out the Enfold form and put in a gravity form.
    On the bottom of all pages I have just created a simple html form

    November 24, 2015 at 4:47 am #541323
    Ismael

    Hi!

    I created a test page here and the form message displayed after I clicked the subscribe button. Screenshot:

    Please let us know if you receive it on mailchimp.

    Regards,
    Ismael

    November 24, 2015 at 12:33 pm #541516
    None

    Unfortunately no new user added since the 20th of this month

    November 30, 2015 at 6:26 pm #544699
    Andy

    Hey!

    there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Cheers!
    Andy

    December 11, 2015 at 6:53 pm #551232
    littlewar

    Hello I have a similiar problem. I can’t connect to Mailchimp using the API. I have this message: “Could not connect to Mailchimp with this API Key. Please try again with a different key
    You might also want to check your internet connection and make sure that mailchimp.com is available”

    I’ve already tryed different keys.

    December 14, 2015 at 6:08 am #551941
    Rikard

    Hi,

    There seems to be an issue with Mailchimp in 4.4 and we’re working on a solution. https://core.trac.wordpress.org/ticket/34935

    Thanks,
    Rikard

    December 15, 2015 at 11:11 pm #553332
    littlewar

    Any news?

    Thank you

    December 21, 2015 at 6:11 pm #556103
    Andy

    Hey!

    I think Kriesi needs some time to find a fix for it. Thanks for being patient.

    Best regards,
    Andy

    July 26, 2018 at 7:20 pm #990361
    samdive

    same issue – can’t see the success message

    July 26, 2018 at 9:39 pm #990456
    Victoria

    Hi samdive,

    Could you please give us a link to your website, we need more context to be able to help you.

    Best regards,
    Victoria

    August 29, 2019 at 3:49 am #1131780
    yohopower

    I have encountered such a problem.
    How can I adjust?

    August 30, 2019 at 9:25 am #1132210
    Victoria

    Hi yohopower,

    Please start a separate thread, describe your issue there and give us a link to your website.

    Best regards,
    Victoria

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