Enfold Licence doesn't work - Support | Kriesi.at

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February 16, 2019 at 12:50 am #1067591
marcoricci76
Participant
Hi, i’ve bought the enfold theme last week but my licence doesn’t work. i have the correct purchase code.
The interface shows mw this message

Thank you
Marco
- This topic was modified 5 years, 10 months ago by Victoria.
February 17, 2019 at 9:05 pm #1068000

Victoria
Inactive Moderator

Hey marcoricci76,

Please check the docs on the issue

Theme Registration

If you need further assistance please let us know.
Best regards,
Victoria

February 18, 2019 at 5:52 pm #1068495

marcoricci76
Participant

Hi Victoria,
thank you for your answer. I don’t understand wich docs i can check. Could you please help me?

Thank you
Marco

February 19, 2019 at 4:09 am #1068735

Nikko
Inactive Moderator

Hi Marco,

Can you try the solution posted on this thread: https://kriesi.at/support/topic/update-4-5-2-to-4-5-3-doesnt-work/#post-1060358
Hope it helps.

Best regards,
Nikko

February 19, 2019 at 6:35 pm #1069057

marcoricci76
Participant

Hi Nikko,
The problem is still present. In my wordpressdashboard if I go to Appearence ==> Theme and click to Enfold i don’t see the box to put purchaise code.
And if I go to Theme Options ==> Update theme i still have the same problem.

Could you please help me.

thank you

February 20, 2019 at 10:07 am #1069353

Rikard
Keymaster

Hi,

Thanks for the update. If you are getting 403 errors then it’s because you haven’t set the correct permissions for the token, please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

If you need further help then we need a link to your site so that we can use the login details you posted.

Best regards,
Rikard
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