Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1247882

    Hello,
    I´m using “Head, Footer and Post Injections” plugin to insert facebook pixel. And in enfold cookie settings I´m using the 2nd option that users must accept cookies.
    But the facebook cookie is still active either before accepting cookies and also when not allow cookies.
    Enfold is not blocking it? See example link in privat section.

    Best,
    Marc

    #1247902

    Hey Maw87,

    You need to add a custom cookie to the Enfold settings, only then it will work.

    Here are the docs for you:

    Best regards,
    Victoria

    #1247931

    okay, I´ve added the Facebook-Cookie “_fbp” now with path “/” (as I saw in developer tools.
    But this cookie ist still active before the user accepts cookies. So it isn´t possible to block facebook-pixel-cookie with enfold? Or did I something wrong or missed something?

    #1248794

    Hi Maw87,

    Best regards,
    Victoria

    #1248953

    Hi,
    but in the Chrome Cookies-Tab, if you select life-fi… instead of facebook, you see the _fbp Cookie (see screenshot in privat)

    best,
    Marc

    #1249117

    Hi Marc,

    Please delete that cookie, open the browser in incognito mode, and see if the cookie is set before you accept the settings.

    Best regards,
    Victoria

    #1249436

    Hi Victoria,
    I deleted it and opened a new incognito window. The cookie just came again before I accept the cookies. So enfold doesn´t block it. You can try it – should be the same on your side?

    best,
    MArc

    #1249459

    Hi Maw87,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1249463
    This reply has been marked as private.
    #1250536

    Hi,

    How did you add the Facebook Pixel code? The theme will not be able to block any cookies generated by the Facebook Pixel because its script loads automatically even before the cookies are accepted or the privacy options are configured, and by this time it is already too late.

    One way to block the FB Pixel script from loading or from executing is to embed it in the Enfold > Google Services > Google Analytics field. This will allow the theme to prevent the script from loading until the user accepted the cookies.

    Best regards,
    Ismael

    #1250603

    Hi ismael,

    as in my first post “I´m using “Head, Footer and Post Injections” plugin to insert facebook pixel”.
    Okay so I will insert it with the google field. maybe you can rename this in future. because “google services/analytics field” can be misinterpreted.

    But now it looks like its working!

    best,
    Marc

    #1250811

    Hi!

    Thank you for the update.

    The field is not really intended for embedding Facebook Pixel code, but in your case it should work. However, please note that the pixel code will also be disabled if the user chose not to accept Google Analytics tracking.

    Cheers!
    Ismael

    #1250814

    please note that the pixel code will also be disabled if the user chose not to accept Google Analytics tracking.

    okay that´s bad :/ is there another solution?

    #1251382

    Hi,

    Another user provided a snippet that might help in this case. The code checks if a certain cookie or cookies exist and only then it will load or render the Google Tag Manager script. You might be able to use the same code for Facebook Pixel.

    Please check the link below.

    // https://kriesi.at/support/topic/privacy-settings-google-tag-manager-analytics-active-even-after-opt-out/#post-1250086

    Best regards,
    Ismael

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