Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 20, 2024 at 8:36 pm #1444798
    amanda-mdllc

    I have a website that I am using the the Fullwidth slider on and it is not showing up on desktop and mobile. I have it where it is an autorotation on and it is not working or even showing up. I have to arrow to the “next” image even though there are only 2 images and it shows. I deactivated all the plugins, cleared cache all around updated the theme and it still is not working.

    I created a login for you if you need to poke around.

    Thanks!
    ~Amanda

    May 21, 2024 at 4:18 am #1444852
    Ismael

    Hey amanda-mdllc,

    Thank you for the inquiry.

    We found an error in the console, which might be the reason why the slider is not displaying correctly.

    Error: Syntax error, unrecognized expression: #heading=h.ngufhp8xq157
    at HTMLAnchorElement.<anonymous> (avia-footer-scripts-0b8739d4fe487c49ae075d352a33296d---664b96d13b846.js:9:1021)

    Unfortunately, we can’t trace the error because compression is enabled. Please try temporarily disabling the Enfold > Performance > File Compression settings and let us know the result.

    Best regards,
    Ismael

    May 21, 2024 at 4:41 pm #1444956
    amanda-mdllc

    Good Morning,

    I have those settings all turned off. It is still doing it. Is it the version of the theme? We are using this on all our other websites and have not had this issue. Not sure what else I can do to fix this. This is a very high profile client of ours.

    Thanks!
    MDM Team

    May 22, 2024 at 6:11 am #1445061
    Ismael

    Hi,

    Thank you for the update.

    I have those settings all turned off.

    If the compression settings are disabled, the avia-footer-scripts should not exist. This is where the error is generated. Please check the settings again and make sure to purge the cache after disabling them. Alternatively, you can post the login details in the private field so that we can check the issue properly.

    Best regards,
    Ismael

    May 22, 2024 at 6:13 am #1445063
    Ismael

    Hi,

    UPDATE: We tried the login info above but the username is invalid. Please check the info carefully, or provide another admin account.

    Best regards,
    Ismael

    May 22, 2024 at 5:48 pm #1445199
    amanda-mdllc

    I did a restore of a version from earlier in the month and that seemed to fix it. Still have no idea what the problem was but I got it fixed.

    Thanks so much for your time.
    ~MDM Team

    May 22, 2024 at 11:09 pm #1445248
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 7 posts - 1 through 7 (of 7 total)
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