Enfold Footer Menu options not labelled correctly - Support

Viewing 12 posts - 1 through 12 (of 12 total)

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December 11, 2018 at 12:51 pm #1043725

nickrackham
Participant

Hello,

The menu bar at the footer of my site shows two menu items as ‘#46 no title’ and ‘#47 no title’, both of which are meant to say ‘Spiral Staircases’ and ‘Modern Staircases’ respectively.

It is our main menu with the Enfold Footer Menu option ticked and the ‘Spiral Staircases’ and ‘Modern Staircases’ options are named as such, so I don’t understand why they’re not showing up correctly.

Any ideas?

Thanks!

December 12, 2018 at 6:48 am #1044137

Rikard
Keymaster

Hey nickrackham,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

December 14, 2018 at 5:16 pm #1045336

nickrackham
Participant

Okay, thank you.

December 15, 2018 at 8:37 am #1045591

Rikard
Keymaster

Hi,

Thanks for that. Could you try updating the theme to the latest version (4.5.1) to see if that helps please? The update to 4.5 has to be done manually unfortunately, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

Also please read this thread: https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

Best regards,
Rikard

January 11, 2019 at 5:53 pm #1052815

nickrackham
Participant

Hello,

I did try doing this via FTP after reading the ‘FTP Install’ section and it didn’t work. The ‘re-install or update via FTP’ section says not to worry as pages and work is stored via WordPress, but my website is now not responsive at all and I can’t even log in to it.

I can’t update via Enfold in WordPress, or via a Plugin. The FTP method is the only possible way and I can’t get it to work. Please advise?

I’m currently waiting for a backup to be restored.

January 12, 2019 at 7:57 am #1053010

Rikard
Keymaster

Hi,

We can update for if you are unable to do it yourself, we need FTP login details then as well and a verification that you have proper backups of the site?

Best regards,
Rikard

January 24, 2019 at 6:23 pm #1058272

nickrackham
Participant

Hi Rikard,

We have backups in place so no worries there.If you could try doing it for us we’d be grateful.

Thank you

January 25, 2019 at 2:06 pm #1058721

Rikard
Keymaster

Hi,

Thanks for that, I’ve updated your site to Enfold 4.5.3, please review it. Your initial problem with the footer seems to gone at first glance.

Best regards,
Rikard

January 25, 2019 at 5:30 pm #1058822

nickrackham
Participant

This reply has been marked as private.

January 27, 2019 at 7:53 am #1059303

Rikard
Keymaster

Hi,

Thanks for the screenshots, though I’m getting different results on my end. Please see private. Please try to clear your local cache and the cache from your plugin as well. When to not use a caching plugin.

Best regards,
Rikard

January 28, 2019 at 2:14 pm #1059630

nickrackham
Participant

This reply has been marked as private.

January 31, 2019 at 11:09 am #1060880

Ismael
Moderator

Hi,

I’m not really sure why it’s like that. Have you tried creating a different set of menu, one without a mega menu or dropdowns?

Best regards,
Ismael
Author

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