Viewing 10 posts - 1 through 10 (of 10 total)
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  • December 4, 2020 at 5:24 pm #1265040
    jgron

    Hi,
    I am using enfold and started to sell our cooking classes with the plugins Event Tickets Plus and Events Calendar Pro, but with the activated Events Tickets Plus version the plugin is not working in some browsers. For example: with my mac the woocommerce shop is working with Firefox, but not with Safari (I cannot buy any product with Safari, because the cart is not working). With a friends mac its not working with any browser… If I deactivate the Plus version of Event Tickets, the woocommerce shop is working, but then I can not buy any tickets, because the option is missing.

    I also tried to deactiavte all plugins, but the problem is only with the Events Tickets Plus plugin…

    I am using the samle plugins with another woocommerce shop and there everything is working well, also with Safari.

    Is there an option how I can fix this problem? Without too many technical skills :D

    Thanks!

    December 6, 2020 at 7:01 am #1265244
    Rikard

    Hey jgron,

    Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.6.4) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    December 6, 2020 at 2:54 pm #1265275
    jgron

    Hi Rikard,

    thank you for your help! I just updated the theme and registered the theme, but I still have the same problem with the plugin!

    Best regards
    Clemens

    December 9, 2020 at 2:06 pm #1265997
    Mike

    Hi,
    Sorry for the very late reply, I tried to test your skills shop and found that I can not complete the order, I am redirected to a page between the cart and the checkout, the URL includes ?provider=tribe_wooticket so I assume that this is due to the plugin. Please see the screenshot in Private Content area.
    I’m not sure that I took the correct steps, please describe the steps that should occur with this plugin stating with a product page.

    Best regards,
    Mike

    December 9, 2020 at 4:12 pm #1266020
    jgron

    Hi Mike,

    thank you for your help!

    That’s exactly the problem I have with some browsers… If I deactivate the plugin, the shop is working, but with the activated plugin some users can’t finish their order like you.

    How it should work, you can see at my second webshop. There I use the same plugin with a different theme. Link is in the private content.

    Thank you
    Clemens

    December 10, 2020 at 12:54 pm #1266277
    Mike

    Hi,
    Thanks for the link to your other site, it looks like the plugin opens a popup at the point that the Enfold site gets stuck on, does the plugin have an inline option, so the popup is not used? Try disabling the Enfold Theme Options > Lightbox Modal Window theme option, perhaps there is a popup (lightbox) conflict?

    Best regards,
    Mike

    December 10, 2020 at 10:49 pm #1266419
    jgron

    hi,
    deactivating this option didn’t change anything…
    thx

    December 13, 2020 at 2:12 pm #1266890
    Mike

    Hi,
    Sorry for the late reply, dose the plugin have any options to not use a popup, perhaps inline? Perhaps the plugin author has seen this error before, have you asked them?
    Can we login a take a look at the backend?

    Best regards,
    Mike

    December 18, 2020 at 4:18 pm #1268452
    jgron

    Hi,
    we could finally fix it. there was a problem with the caching…
    thx

    December 18, 2020 at 10:29 pm #1268494
    Victoria

    Hi jgron,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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Viewing 10 posts - 1 through 10 (of 10 total)
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