Tagged: problem install
October 14, 2014 at 10:52 pm #335792
I have a problem. I bought the theme enfold: Unfortunately I can not install zip_folder. In contrast, when it is unzipped it seems to be empty.
Can you check?October 15, 2014 at 8:40 am #335998
We have a video walkthrough on installing the theme over FTP which shows what should be happening with unzipping: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
If the zip is empty on your end the only resource we really have to direct you to unfortunately is ThemeForest support. We don’t have any ability to check/verify purchasers or to edit things on ThemeForest.
DevinOctober 15, 2014 at 11:39 am #336057October 15, 2014 at 5:17 pm #336253
We really have no way of confirming purchases here on the forums unfortunately. With how popular the theme is and how many times it is downloaded and installed every day I can assure you that the zip from ThemeForest is correct.
There must be something else happening for you to be getting an empty folder. In that case the best, and I think only, option would be to contact ThemeForest directly.October 16, 2014 at 11:02 am #336694October 17, 2014 at 5:35 am #337153
Please download the theme again. Maybe the file is corrupted. Make sure that you extracted the actual enfold zip file. If it doesn’t work, try uploading the theme files via FTP: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
IsmaelOctober 17, 2014 at 10:23 am #337222October 17, 2014 at 1:15 pm #337275
You mentioned that you have bought Enfold many times, please install one of them. That should be ok for this time since you have a new license for the new project
YigitOctober 17, 2014 at 1:25 pm #337284October 17, 2014 at 1:28 pm #337287
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)
The topic ‘Enfold empty zip_folder’ is closed to new replies.