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Posts
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Opening this thread on the contact forms.
I have several forms on my site and I am running the latest version of enfold theme and all plugins are currently updated.I have tested the forms with both my domain email and gmail accounts and dd not receive any emails.
On the form that I have enabled an auto responder, I do get that. But no notification email that someone has used the form.I have followed the threads on the forum and tested with Contact form 7. I did receive this notification email and so the problem seems to be theme related.
I also used the email logger plugin as suggested in one of the threads and I got no error messages.
Checked my junk and spam folders just to be on the safe side. Nothing there either.
I’m doing a product launch and this is time sensitive.
Thanks in advance for your help.
Login details included.
YohannaHey yohanna16,
For testing purpose, I created a private test page to check the contact form. It did not work for me either.
Please try the steps mentioned in the below linksIf you still have any issue let us know if we have the permission to deactivate all plugins for testing purpose.
Have you spoken to your hosting provider regarding the same issue? Your email server is something that is handled by the hosting company.
Best regards,
VinayHi Vinay,
Thanks for your suggestions. I’ll check with my hosting provider.And yes you do have permission to deactivate all plugins for testing.
I hadn’t done #3 (plugin deactivation)
or #5.
Will contact hosting provider now.
Thanks,
YohannaHi Victoria, thanks for checking in. I’m still waiting to hear back from my hosting provider regarding emails.
There was a recent migration to a different server, but I don’t think that would have disrupted the forms, as they used to work until recently.I’ll post again once I hear from them. In the meantime you are free to check the site.
Thank you!
Yohanna
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