Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 25, 2021 at 2:53 pm #1318301
    Bkag

    Dear all,

    we are using Enfold ALB and have problems with the Enfold contact form element and text content that disappeared (not sure if that appeared at the same time):

    1.
    In the Enfold contact form we use the Enfold checkbox element with a link in it, that should lead to the Privacy Policy page. But, if we do add a link using html like <a href="www.example.com" title="We are Example.com" target="_blank">Visit Example.com</a> there is showing up the following message:

    “Warning: Characters <,>,[,] might break ALB backend or frontend. Read more if you want to use them. You can use valid HTML markup.”

    Also, after saving and leaving the contact page and open it again, occasionally there are showing up fields that were added automatically. Means we have to remove them nearly every time when opening the page again.

    2.
    Having said that, there is co-occuring an error, that has not been shown up before (not sure if that appeared at the same time). When trying to change some text in the ALB text block element, all content disappeaerd and there is showing up code of the complete page instead – and there is showing up the following message:

    “It seems you are currently adding some HTML markup or other special characters. Once all HTML tags are closed the preview will be available again. If this message persists please check your input for special characters and try to remove them.”

    It seems all the content disappeared. How can we continue working within the theme? Our customer urgently needs new content, so we need to keep working on it.

    Please kindly find the login credentials and corresponding link in private message.

    Thank you for your kind help in advance.

    Best regards,
    Bkag

    August 27, 2021 at 6:02 am #1318571
    Rikard

    Hey Bkag,

    The htaccess login details are working, but the WordPress details are not. Please check and verify.

    The message you are referring to was added to alert users to close their html tags properly, since open html markup can break the layout builder, and content can disappear because of it. It sound like that is what happened on your site.

    Best regards,
    Rikard

    August 29, 2021 at 2:27 pm #1318833
    Bkag

    Hi Rikard,

    thank you for the info. I am sorry, the login details were wrong indeed. Please find the correct login details in the private content box.

    Hope you can help.

    Thank you and best regards,
    Bkag

    August 31, 2021 at 4:30 pm #1319190
    Yigit

    Hi,

    Please go to Enfold theme options > Privacy and Cookies > Privacy Policy and check “Append a privacy policy message to template builder contact forms?” :)

    Best regards,
    Yigit

    September 1, 2021 at 2:07 pm #1319363
    Bkag

    Hi Yigit,

    thank you for your reply. We tried that and so far it seems to work. Thank you so much for the hint.

    But, what about the second point showing the error “It seems you are currently adding some HTML markup or other special characters …” in Enfold ALB text block?

    How can we solve that?

    Thank you for your kind help in advance.

    Best regrds,
    Bkag

    September 2, 2021 at 3:22 pm #1319530
    Yigit

    Hi,

    Certain characters break ALB and that warning is displayed only when those characters are used. If you really need to use them, please see – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#using-special-characters

    Best regards,
    Yigit

    September 5, 2021 at 3:00 pm #1319784
    Bkag

    Hi Yigit,

    thank you for your fast reply. Yes, that sounds plausible to us according to the notice that is being displayed in the text block. But what, if this message is being displayed although the characters < >[ ] are not being used (except the characters [ ] in Enfold shortcode like [av_font_icon ...] only)? How can we solve this problem?

    Thank you and best regards,
    Bkag

    September 7, 2021 at 7:52 am #1319936
    Ismael

    Hi,

    Thank you for the update.

    You have to use the Special Character Translation plugin as mentioned in the documentation and use placeholders instead of the actual brackets. Unfortunately, you cannot use those characters in the builder because they could break the shortcodes.

    Best regards,
    Ismael

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