Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 11, 2016 at 5:43 pm #630861
    website7984

    I’ve tried everything listed in this thread:

    https://kriesi.at/support/topic/enfold-contact-form-not-sending-emails/?login_error

    Specifically, I’ve tried increasing the PHP memory to 256mb, adding the code they mentioned to the function.php, etc and nothing will work. I do not receive emails from this form regardless of what I try. I have the emails set for going to a gmail address.

    I’ve spoken with my hosting provider several times and they told me this is 100% an issue that I need to address with the developer.

    I really need help with this since the contact form is central to our business.

    Thank you.

    May 11, 2016 at 6:44 pm #630891
    website7984

    This is a fairly urgent matter and your attention is appreciated.

    May 11, 2016 at 6:59 pm #630904
    eatonassoc

    Hello support team. We’re seeing the same issue. It’s very strange. I have changed the php to SMTP as well as changing the default email to (Email address hidden if logged out) , and this is the ONLY way I can get the recovery email to send.

    However, no emails are coming to us, notifying us that someone had submitted an online inquiry with us.

    To thicken the plot, the auto-responder DOES send out the emails to the requester.

    We’re at a loss here. Please please assist.

    I have also added:

    function change_cf_from() {
    return “wordpress@YOURWEBSITE.com”;
    }
    add_filter(‘avf_form_from’, ‘change_cf_from’, 10);

    to the themes/enfold/function.php

    May 11, 2016 at 7:15 pm #630912
    website7984

    I tried this:

    function change_cf_from() {
    return “wordpress@YOURWEBSITE.com”;
    }
    add_filter(‘avf_form_from’, ‘change_cf_from’, 10);

    to the themes/enfold/function.php

    and now my entire site is down….

    May 11, 2016 at 7:18 pm #630914
    website7984

    Nevermind, I resolved that problem (the site is live) but the form still will not work.

    May 11, 2016 at 7:20 pm #630915
    eatonassoc

    Hey there,

    I saw this post online:

    Instructions

    Create the test-email.php script with the following:

    <?php 
    ini_set( 'display_errors', 1 );
    error_reporting( E_ALL );
    $from = "emailtest@YOURDOMAIN";
    $to = "YOUREMAILADDRESS";
    $subject = "PHP Mail Test script";
    $message = "This is a test to check the PHP Mail functionality";
    $headers = "From:" . $from;
    mail($to,$subject,$message, $headers);
    echo "Test email sent";
?>

    If you have a Virtual Private Server (VPS), login to the server to execute:
    php test-email.php
    Alternatively, place the file in your httpdocs directory so that it can be called from your website.
    Check your email to ensure it has been delivered.
    If you have the file publically accessible on your website, don’t forget to delete it after testing is complete!

    if you get an error regarding your /etc/postfix/main.cfm which I received, then run:

    sudo dpkg-reconfigure postfix

    follow the default value, or change it depending on your server settings. Running php test-email.php again, resulted in mail being sent out on my end. which is great.

    However, I disabled SMTP, and resulted back to PHP mail but no dice :-(

    May 11, 2016 at 8:48 pm #630949
    website7984

    Thanks for that tip! I did try that and the email was sent perfectly. It’s clearly an issue with enfold.

    May 11, 2016 at 10:28 pm #630996
    Basilis

    Hey!

    As we would need accress to check the web sites, the forms and the rules of the servers, please each one who needs access create a different topic and share those infos.

    Thanks a lot

    Best regards,
    Basilis

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