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Viewing 29 posts - 1 through 29 (of 29 total)
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  • June 24, 2014 at 4:54 pm #283123
    Walrus11

    Hello,

    The contact form does not seem to be working for me on any of my pages. Once the contact form is filled in, it sends the auto-reply but does not send the message to the receiving email address.

    I use microsoft exchange and the emails work fine. I have upgraded to the latest ENFOLD version.

    Can you please advise?

    Thanks,
    W

    June 24, 2014 at 10:37 pm #283283
    Josue

    Hi!

    Try this plugin just to discard if the issue is theme-related or not:
    https://wordpress.org/plugins/contact-form-7/

    Best regards,
    Josue

    June 24, 2014 at 11:45 pm #283308
    Walrus11

    Thanks.

    I installed the plugin, created a for but still does not work.

    Thanks,
    W

    • This reply was modified 9 years, 10 months ago by Walrus11.
    June 24, 2014 at 11:46 pm #283311
    Walrus11
    This reply has been marked as private.
    June 25, 2014 at 12:33 am #283331
    Josue

    That discard any problem with the theme. Have you tried using a gmail/yahoo recipient? maybe is something with the address you are using right now.

    Best regards,
    Josue

    June 26, 2014 at 5:53 pm #284201
    Walrus11

    I tried with hotmail and the form works fine. It looks like microsoft exchange has an issue with script type emails. I’m contacting them now and will post the solution / workaround soon.

    Thanks for the support and direction.
    W

    June 26, 2014 at 7:07 pm #284232
    Josue

    You are welcome, we looking forward to hearing from you :)

    Regards,

    Josue

    December 12, 2014 at 5:31 pm #367352
    Tom

    Hi, I’m sort of having the same problem. The contact form sends the e-mail correctly when I address it to my gmail. But when using our own domain, it doesn’t work.

    Any ideas on this issue?

    December 13, 2014 at 1:38 pm #367672
    Ismael

    Hey!

    Have you tried using the Contact Form 7 plugin? If it still doesn’t work with the plugin then it has something to do with the email configuration. Please contact your hosting provider.

    Regards,
    Ismael

    February 19, 2015 at 10:23 am #398743
    ENBertussi

    Hi Ismael,

    I am also having this issue, can you advise as to what we should be asking our hosting provider about in terms of using the built in wordpress contact form builder that comes with MCE? or using the ENFOLD contact form if they are not sending emails?

    I am using google apps for email services, please let me know what I need to be verifying from my hosting company.

    thanks awesome makers of ENFOLD ~!

    ENB..//

    February 19, 2015 at 12:04 pm #398803
    Yigit

    Hey!

    Have you tried using Contact Form 7 plugin Josue recommended here – https://kriesi.at/support/topic/enfold-contact-form-not-sending-emails/#post-283283

    Cheers!
    Yigit

    March 3, 2015 at 12:16 am #404857
    Erich617

    Hi,

    I am having the same issues with contact forms on my site. I have tried both Enfold’s native contact form shortcode and Contact Form 7. I have also changed the email address receiving the forms to a Gmail address instead of an Exchange account.

    However, neither Enfold’s native contact form nor Contact Form 7 is working on published pages. I create pages, test them in preview mode, and get the forms to work. But when I publish the pages, the forms stop working.

    Could you please let me know what might be happening?

    • This reply was modified 9 years, 2 months ago by Erich617.
    March 3, 2015 at 1:44 am #404879
    Josue

    @erich617, try the following: attempt to recover your password at the wp-login.php page and check if you get the recovery mail message.

    Best regards,
    Josue

    March 3, 2015 at 1:50 am #404886
    Erich617

    I did that and received the recovery mail message.

    March 3, 2015 at 2:39 am #404901
    Josue

    Good, now add this at the very end of your theme / child theme functions.php file:

    function change_cf_from() {
	return "wordpress@YOURWEBSITE.com";
}
add_filter('avf_form_from', 'change_cf_from', 10);

    Then make another test with the Enfold form.

    Cheers!
    Josue

    March 3, 2015 at 5:55 pm #405272
    Erich617

    I did that, and it is still not working. The Message Sent Label is not appearing, and the form results are not being emailed.

    March 3, 2015 at 6:06 pm #405281
    Josue

    Hi,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    March 3, 2015 at 6:10 pm #405283
    Erich617
    This reply has been marked as private.
    March 3, 2015 at 8:47 pm #405392
    leahmessina

    Hi, I am having the same problem as above – the emails are not being received when sent to an email address as the same domain as the website. I am receiving them when I test with a different email.

    March 3, 2015 at 9:40 pm #405425
    Josue

    Hey!

    Try increasing the memory allocated to PHP to at least 128M (currently 40M):
    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Regards,
    Josue

    March 3, 2015 at 11:08 pm #405476
    Erich617

    I have done that, but the form still does not seem to be working.

    March 4, 2015 at 4:55 am #405545
    Josue

    Hey!

    It’s very strange that the server allows you to send messages from the WP recovery but not from the forms, normally forcing the “from” value to (Email address hidden if logged out) does the fix but this doesn’t seems to be case, as a final discardment try running this PHP mail test:
    https://www.conetix.com.au/support/article/simple-php-mail-test

    If that doesn’t goes through please contact your hosting support.

    Regards,
    Josue

    March 6, 2015 at 1:32 am #406771
    Erich617

    I have absolutely no clue how to run that test. The “instructions” make no sense to me.

    March 6, 2015 at 9:32 am #406879
    Josue

    Hi,

    Hand me a FTP account via private reply.

    Regards,
    Josue

    May 4, 2015 at 7:29 pm #439224
    xepyonx

    So yeah… I’m having this problem too.

    I sent a testmail with the “Check Email” plugin and WordPress is able to send emails to the domain emailaddresses, but the Enfold contact forms aren’t sending anything.

    Wordpress 4.2.1
    Enfold 3.1.3

    May 4, 2015 at 7:32 pm #439227
    Josue

    Hi @xepyonx!

    Did you try this snippet (in functions.php)?

    function change_cf_from() {
	return "wordpress@YOURWEBSITE.com";
}
add_filter('avf_form_from', 'change_cf_from', 10);

    Regards,
    Josue

    • This reply was modified 9 years ago by Josue.
    May 4, 2015 at 7:38 pm #439232
    xepyonx

    It works now, but this sets the sender to always be ” (Email address hidden if logged out) ” now; I need the sender to be the client email address :|

    May 4, 2015 at 8:05 pm #439253
    Josue

    Hi!

    That’s a server limitation, they are only allowing outgoing emails to be from that address.

    Regards,
    Josue

    May 4, 2015 at 8:19 pm #439262
    xepyonx

    Thanks for the help! Stupid hostingprovider… :(

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