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ENFOLD,
I am NOT making any headway in getting this website fix after almost FOUR WEEKS.
Below is the response I receive from Hostgator after doing what you requested.
There must be a way to fix this issue.CHRISTIAN MEDIA CONSULTANTS
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Hello CHRISTIAN,Thank you for reaching out to us. I’m Naveena looking into case #42445163. I understand how important it is to have your website back up and running and I’m happy to assist you with this.
From your last response, I understand that you have upgraded several plugins and theme and website is still not working. upon reviewing, I could see that christianmediaconsultants.net website is redirecting to https://christianmediaconsultants.com/ website and that website is loading with 403 Error. Forbidden.error. I have updated christianmediaconsultants.net website Home URL and that fixed the redirection issue.
Checking further, I could see that website home page is spinning without any error message. I have reviewed the error log and I could see that you website theme ‘enfold’ is causing the issue. For testing purpose I have changed your website theme to HostGator default theme and website was loading without any issues (reverted the changes after test is done).
Such issues might not get fixed on our end because the theme was not developed by us. The best option is to contact a web developer to get this checked.
HostGator agents are highly trained specifically for our server environments, including troubleshooting common server issues, email problems, and other basic server related issues. While our agents may have outside knowledge of common web design issues and coding, we are unable to provide assistance with custom coding (PHP, HTML, CSS, JS etc), web design, third-party script design and troubleshooting, third party CMS installations, and website optimization outside of basic internet research.
We promise to make a good faith effort to help you resolve any issue you may have, but sometimes there are issues that are beyond what we can do. These are not services we offer at this time. For issues like this, I would suggest contacting a web developer, or someone who is familiar with your site’s structure and functionality.
I’m sorry this wasn’t something we could resolve for you on our end. Please get back to us if the developer /theme vendor requires any additional info. We are happy to help.
Thank you for contacting HostGator
Hey Christian,
I can see that you are running a very old version of the theme on the .net site. Could you try to update to the latest version (5.1.1) to see if that helps please? The update to 5.0 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/About the 403 error on the .com site; are you running Enfold on that site as well? It looks like the error message is not coming from Enfold, and we have no functionality in the theme for setting error screens like that either.
Best regards,
Rikard
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