Enfold Avia Editor Stuck in Endless Loop – Second Time Trying to Get Support

Okay, I tried that. Here’s the answer I got:

“Okay our shared hosting uses suPHP (in turn, means FastCGI) to allow multiple PHP versions be available to use. Switching to CGI isn’t an option under those circumstances, unfortunately.”

“local installs versus hosting installs are really difficult to troubleshoot as we’ve no way to duplicate the local environment. You can try changing the PHP version for firstmarksolutions.com in cpanel — I have seen various plugins have compatibility issues with new/older PHP versions. e.g. 5.4 doesn’t work, but 5.3 or 5.5 does…”

I tried changing the version of PHP to 5.3, 5.4, 5.5, and 5.6 but the problem still existed.
Also to address the issue in the other thread, “Make sure that your subdomain is allowed to exceed the php memory limit of 64M. Contact your host. You need at least 128M.” The host tells me my memory is set “memory_limit is set at 256M”

They say, “If the theme developers can provide you with any other solutions than switching to cgi, if we can accomodate, we certainly will do so.”

Okay, seems like some progress. Questions:
1. I’m confused. HOW did you get the editor to allow you to edit that page? It was impossible to edit, and therefore couldn’t be changed by anyone who tried before.
2. Now that you made the change, the page looks different than all other pages under the “Services” parent. Specifically, on this page, AFTER THE WIDE BUTTON AT THE BOTTOM, it shows a sidebar. This sidebar doesn’t show up anywhere else on these pages that have “Services” as a parent. However, on this page, despite all settings being the same, using default template, etc., it shows up.
3. The big problem was that the H4 header issue was only one of many that created the endless loop problem. Anything of complexity caused the problem. Because the H4 problem hasn’t been solved, I don’t think that the other problems have been solved (tested a few, and still getting the hangup.) I’m delighted that we may have the one page working, but I still can’t develop new pages or posts, which is the real problem.
Thank you for your time on this!

I think this has created a work around. It didn’t solve the problem because I can’t use HTML code within AVIA without it getting hung up. But I guess I don’t need to. Disappointed because Enfold’s features don’t all work for me. But I suppose there is no way to fix whatever this problem is. I still get the hangup if I use HTML code within AVIA or when I design complex pages, but I will try to work through it in hopes that a future update will address the problems I have. Thanks for working with me on this.

Yes, thanks. We’ve made some progress over the last month. The page is unstuck somehow.
But I will just have to accept that in Enfold, I will never be able to add a header <H2>SAMPLE</H2> in a text box or it will hang up the editor. Instead I will have to have separate header boxes. Sad that we can’t get this fixed.
I just created a test page that includes simply a text box with <h5>This is a test of the Avia Layout Editor</h5> and it got hung up.
So if there is nothing more that can be done, let’s just close this thread out. I’m disappointed and wish that we had been able to fully resolve the problem but I’m grateful that we developed a work-around.

You already have admin access. Please see the other thread below. I gave it several times so use the LAST userID and password.

Thank you for working on this.
First, yes, you can disable any plugins you want. We disabled them all before and it didn’t help.
Second, I have uploaded a fresh version of the Enfold theme using FTP. Didn’t change anything.
Third, I’ve updated the phpinfo file link so now it works again.
Thanks!

Yes, I deleted all files in the directory before uploading the fresh file.

It worked, but when I went into the text block and added the text below and it hung up again.

Thanks, Andy. The thing is this. I created the site on a local virtual server using Instant WordPress and migrated it to the production server using the Duplicator plugin. It works fine on the local installation. But after migration, it starts acting up. My hosting service had me change all of my settings, but it still happened. No matter what I do it still happens.

HOWEVER, you should be getting the same problem when you create a text box with the header I described <h4> above. If you are NOT, that means the issue is not with the server, but rather my computer or web browser locally. But I get the problem wherever I log in and your other staff have duplicated the problem, so I am confused about you saying you don’t get it on your end.