Enfold 2017 theme support

Hey Kaitlin,

We can’t help you to register on the support forum unfortunately, as you need a valid purchase code for that. We can help you out here if you some questions for us though.

Best regards,
Rikard

Hi,

Thanks for the screenshots. Could you post a link to where we can see the actual results you are getting as well please? If you could create a test page where we can see the problem, then that would be great.

Best regards,
Rikard

Hi,

Thanks for the update. There are no trial versions of Enfold, so that is not true.

Once you have access to the theme files, then I would recommend that you upload the new version to a separate folder via FTP: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install. That way you can easily activate the old version if something goes wrong.

If you need help with updating, then please include admin WordPress and FTP login details in private. Also please verify that you have backups of the site. We would need proof of purchase as well.

Best regards,
Rikard

Hi,

Thanks for the update. Your steps look correct, please try that out. If you need help with any of the steps, then please let us know here.

Best regards,
Rikard

Hi,

Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Thanks for that. I created a test page, but I can’t see any problems there. Could you try to explain the problem you are having a bit further please?

Best regards,
Rikard

Hi,

Thanks for the update. You have this CSS in the WordPress customiser, please try removing it:

@media screen and (min-width: 768px){
.avia-slideshow-inner {
  height: 630px !important;	 	 
}
}

You can switch to the mobile menu at a custom pixel width using this CSS:

@media only screen and (max-width: 1024px) {
  nav.main_menu {
    display: block !important;
  }
  #avia-menu .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}

Simply change the 1024 value to the pixel value of your choice.

Best regards,
Rikard