Viewing 11 posts - 1 through 11 (of 11 total)
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  • June 18, 2016 at 1:41 pm #650155
    Armstrong88

    embeded videos not showing on enfold theme, but when i change the thems, the videos showed on the other themes

    reference link.

    Home

    • This topic was modified 7 years, 11 months ago by Armstrong88.
    June 18, 2016 at 5:29 pm #650194
    Jordan

    Hey Armstrong88,

    Thanks for getting in touch with us!

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Also please let us know what page are you trying to add the video to.

    Best regards,
    Jordan

    June 19, 2016 at 9:01 am #650360
    Armstrong88

    ok, this is it

    June 20, 2016 at 7:30 am #650647
    Rikard

    Hi,

    Could you try using the Video element instead to see if that works better please?

    Thanks,
    Rikard

    June 20, 2016 at 6:40 pm #651008
    Armstrong88

    the Video element is not working too

    June 20, 2016 at 9:33 pm #651106
    Vinay

    Hi,

    Updating your theme to latest version 3.6.1 should fix this issue. Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Vinay

    June 21, 2016 at 11:00 am #651383
    Armstrong88

    thanks, the theme updates has solved it.

    June 21, 2016 at 4:17 pm #651557
    Armstrong88

    i just updated another with the latest version of the enfold and i am getting the below error message both in the frontend and the back end: what do i do to fix it

    Warning: require_once(includes/admin/register-widget-area.php): failed to open stream: No such file or directory in /home/digitalente/public_html/wp-content/themes/enfold/functions.php on line 397

    Fatal error: require_once(): Failed opening required ‘includes/admin/register-widget-area.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/digitalente/public_html/wp-content/themes/enfold/functions.php on line 397

    ref link is http://www.digitalenterprisescorp.com/

    June 21, 2016 at 9:43 pm #651739
    Vinay

    Hi!

    The error may be coming from plugins or the theme. To find out access the wp-content/themes/ folder via control panel file manager or FTP and rename the ‘enfold’ folder to ‘enfold-old’ and see if you still get the error.

    If you still get the error rename the ‘plugins’ folder to ‘plugins2’ you should be able to get in.

    If you do not get the error after renaming ‘enfold’ folder go ahead and download a fresh copy of the theme from themeforest and extract the ‘enfold’ folder from the package and upload it to wp-contents/themes/ you should be good :)

    Let us know if you have any questions.

    Best regards,
    Vinay

    June 21, 2016 at 11:14 pm #651772
    Armstrong88

    when all pluging was deactivated and the theme not renamed, i am still getting the same error.

    but when i renamed the theme, the wordpress backend works but the frontend does not work, it is showing :

    “The theme directory “enfold” does not exist.”

    • This reply was modified 7 years, 10 months ago by Armstrong88.
    June 21, 2016 at 11:36 pm #651779
    Armstrong88

    I have solved it. i removed the theme from the cpanel and reopload it again there manully

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