Viewing 4 posts - 1 through 4 (of 4 total)
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  • October 27, 2019 at 6:38 pm #1151592
    Maskenzauber

    and here comes the next issue (i really wonder how Enfold became such a bestseller)

    1: maskenzauber.com/temp/elements-gone.jpg
    2: maskenzauber.com/temp/elements-gone-opera.jpg

    I hope you dont ask me what the issue is because its obvious when you look at the screenshots.
    Yes – its like this in both states – logged in and logged out.
    No – i can not give you access

    October 28, 2019 at 3:27 pm #1151778
    Nikko

    Hi Maskenzauber,

    Try to go to Enfold > Performance > Disabling of template builder elements, set this to Always load all elements.
    Hope it helps.

    Best regards,
    Nikko

    October 28, 2019 at 7:39 pm #1151858
    Maskenzauber

    “always load elements” makes my site slower, right?. Otherwise you would not recommend the option “Load only used elements” right?
    So this is your answer to an issue?
    No attempts to solve, nothing except “change the settings?
    Wow – thats a new level of support

    October 29, 2019 at 2:52 pm #1152070
    Nikko

    Hi Maskenzauber,

    I apologize for that, please try to Enable ALB Debug Mode: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode
    Then go the page that has those issue and look for the Shortcode parser: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#shortcode-parser
    Set the Enfold Shortcode Parser to Auto Repair Function enabled – Repairs errors in shortcode structure during update then Update the page.

    Best regards,
    Nikko

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