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  • #1050071

    Hey there,

    on just one(!) of my projects using WP 5.0.2-DE, Enfold 4.5.2 on the same managed hosting the page editor does not load (circle circles forever).
    Console gives this error: “Uncaught SyntaxError: missing ) after argument list” for https://ustermed-hno.ch/wp-admin/post.php?post=23&action=edit&lang=de&classic-editor=1:238

    There it says:
    ( 'fetch' in window ) || document.write( '<script src="https://ustermed-hno.ch/wp-includes/js/dist/vendor/wp-polyfill-fetch.min.js?ver=3.0.0' defer='defer"></scr' + 'ipt>' );( document.contains ) || document.write( '<script src="https://ustermed-hno.ch/wp-includes/js/dist/vendor/wp-polyfill-node-contains.min.js?ver=3.26.0-0' defer='defer"></scr' + 'ipt>' );( window.FormData && window.FormData.prototype.keys ) || document.write( '<script src="https://ustermed-hno.ch/wp-includes/js/dist/vendor/wp-polyfill-formdata.min.js?ver=3.0.12' defer='defer"></scr' + 'ipt>' );( Element.prototype.matches && Element.prototype.closest ) || document.write( '<script src="https://ustermed-hno.ch/wp-includes/js/dist/vendor/wp-polyfill-element-closest.min.js?ver=2.0.2' defer='defer"></scr' + 'ipt>' );

    It seems to me that the last quotation mark after the last defer should not be a double one, but then again I am not much of a coder.
    When switching to standard theme the editor works, but this is uselesse of course.

    Any ideas?
    Thanks!

    • This topic was modified 5 years, 8 months ago by eee_lala.
    #1050133

    Hey eee_lala,

    Please perform the steps provided in the below link

    If you still have an issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Best regards,
    Vinay

    #1050285

    Hello Vinay,

    I am sorry but something seems not to work for me there. Somewhere in the top left corner of the rectangle you provided is a hidden link to the layout builder. But this is general information which I would not want to go through generally since to me there is something seemingly not working instead of me not knowing how to use it. Seacrhing the rectangle with the mouse nothing else came up.

    Could you provide the link in a textual form that could help me resolve the above mentioned issue, please?

    Thank you!

    #1050290

    While trying to get something out of your post now I thought: Could you have meant me to see the troubleshooting area at the end of the Layout Builder introduction page?
    Please excuse me, but I think this is not leading into the right direction.
    Could you please review the original post up above? This seems not to be about general troubleshooting.

    Thank you!

    #1050294

    Tracked down the issue further myself.
    Comparison in the source code of two of my projects with enfold it seems there is the same code block regarding the polyfill.
    But on the problematic installation there are these “defer”-parts which I can not get rid of in any way.
    Do you have suggestions for that?

    #1050500

    Hi,

    Thanks for the updates. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1050573

    Hey there,

    see the section below for the credentials, please.
    Thank you!

    #1050757

    Hi,

    I checked your site again and found the plugins are still active.

    As mentioned earlier please perform the steps to resolve the issue.

    One of the plugins is in conflict with the theme. To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    #1050839

    Hi,

    what a nightmare. I managed to get rid of the behaviour in the end. Not just deactivating but deleting the plugins and updating wordpress did the trick. Last workaround was using an older version of Enfold. The frontend was bye the way not compromised.

    If I can reproduce the issue I will report the actual solution here. Now the problem is not solved, but gone anyway.
    Thank you for your efforts!

    #1051192

    Hi,

    Great, glad you got it working and thanks for the update. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    #1131865

    I had the same issue.

    Debugged all plugins, deleted AVIA folders from wp-upload – nothing helped.

    Disabling JS compression in Performance settings of Enfold did the trick.

    #1132607

    Hi vadikcoma,

    Thanks for sharing you experience, it’s much appreciated :-)

    Best regards,
    Rikard

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