Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • June 5, 2019 at 8:37 pm #1107741
    Hooc89

    Hi,

    I am having the problem that the editor for pages keeps on loading. I’ve seen that this is a known problem. However I am not able to update my Enfold theme to the latest version. I tried updating the theme via FTP but the website ends up breaking.

    Could someone assist me in solving this loading issue? Any help is much appreciated, thanks in advance!

    Please find credentials in the private content section.

    June 6, 2019 at 6:25 am #1107824
    Rikard

    Hey Hooc89,

    If you need help with updating then please include FTP login details as well along with a verification that you have backups of the site in case something should go wrong.

    Best regards,
    Rikard

    June 6, 2019 at 6:47 pm #1108039
    Hooc89

    I have backups in place so thats good to go. Please find FTP details attached.

    June 7, 2019 at 9:36 am #1108191
    Rikard

    Hi,

    Thanks for that, the FTP details don’t seem to work though. Please see private. Also, you are running an old version of WordPress as well, could you update that first please? Also make sure that your PHP version is up to date, we recommend 7.1 or higher.

    Best regards,
    Rikard

    June 10, 2019 at 6:33 pm #1108861
    Hooc89

    Hi,

    Please send over your IP, I may need to whitelist that first. Also I tried updating WordPress but after doing that I cannot access ‘Pages’ at all. So I restored a backup.

    June 13, 2019 at 12:02 am #1109624
    Basilis

    Hi,

    We are a big team, can u disable this security for some time?

    Best regards,
    Basilis

    June 13, 2019 at 6:34 pm #1109969
    Hooc89

    Not completely, I can whitelist up to 5 countries. Next to the Netherlands, I’ve now whitelisted IP’s from Austria, Lithuania, Sweden and Philipines. Please let me know if that works for you or if I need to swap one out for another country. Thanks in advance.

    June 14, 2019 at 5:19 am #1110195
    Rikard

    Hi,

    Thanks for that, I installed the latest version but activating it resulted in a 500 internal server error. I would recommend that you update WordPress first, then try to activate the new version.

    Best regards,
    Rikard

    June 15, 2019 at 6:36 pm #1110693
    Hooc89

    That fixed the issue, thanks a lot for your support!

    June 16, 2019 at 5:45 am #1110758
    Rikard

    Hi,

    Great, I’m glad that you got it working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    June 17, 2019 at 10:31 am #1110965
    Hooc89

    You can close it, thanks for your help!! :)

    June 17, 2019 at 6:30 pm #1111097
    Basilis

    Hi,

    Thank you for letting us know, we appreciate it a lot!

    Best regards,
    Basilis

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