Viewing 24 posts - 1 through 24 (of 24 total)
  • Author
    Posts
  • April 10, 2017 at 4:47 pm #775542
    mirkorau

    Hi, I can’t find some editing options in the layout editor of textblocks anymore like inserting links or images?!?! How can I get these options back?

    April 10, 2017 at 9:07 pm #775649
    Basilis

    Hey mirkorau!

    That is a real strange issue.
    Can you please share us backend access so we can give it a look?

    Thank you very much

    Best regards,
    Basilis

    April 11, 2017 at 12:30 pm #775969
    mirkorau

    for sure, please find the needed information attached…

    April 12, 2017 at 4:50 am #776423
    Rikard

    Hi,

    Thanks for the login details. The editor in your text block elements look normal to me, could you post a screenshot of the error please? You can upload to a service like google drive or dropbox and then link to it here.

    Best regards,
    Rikard

    April 12, 2017 at 1:37 pm #776631
    mirkorau

    Hi Rikard,

    for sure. Here we go:

    http://www.directupload.net/file/d/4689/3dhq5wb9_png.htm

    As I said, I’m not able to insert Links or pictures anymore… Those buttons are gone. And also the button for extended options…

    Thx and greets

    • This reply was modified 7 years, 8 months ago by mirkorau.
    April 12, 2017 at 1:42 pm #776634
    Yigit

    Hi!

    It does look fine on my end. Can you please try logging in with the credentials you provided for us and see if that makes a difference?

    Cheers!
    Yigit

    April 12, 2017 at 6:13 pm #776839
    mirkorau

    Crazy, yes that makes the difference. How is that possible?

    April 13, 2017 at 8:12 am #777108
    Rikard

    Hi,

    There was a change in how WordPress handles users a few months back, and I think that is what is causing the problem, if your user was created before then that is. Could you try deleting your current user and creating a new account maybe?

    Best regards,
    Rikard

    May 5, 2017 at 2:50 pm #788414
    mirkorau

    Hi, I changed the user, but I still can’t insert links. This function is still gone?

    Btw. WordPress always shows me that there were updates although there aren’t any?!?!

    May 6, 2017 at 5:32 am #788705
    Rikard

    Hi,

    I can see the Insert Link option fine on my end, could you post a screenshot of the problem you are seeing please?

    Best regards,
    Rikard

    May 8, 2017 at 12:24 pm #789484
    mirkorau

    For sure, here we go again…

    http://www.directupload.net/file/d/4715/pq8ve6hq_png.htm

    May 8, 2017 at 1:49 pm #789574
    Rikard

    Hi,

    Thanks for that, please see private to see what I’m seeing. Could you check if there any special settings for your user account on the URL in private?

    Best regards,
    Rikard

    May 8, 2017 at 1:59 pm #789578
    mirkorau

    HI, that’s wired. I see exactly the same:
    http://www.directupload.net/file/d/4715/hpdrvjxl_png.htm
    but the fields are missing…

    May 8, 2017 at 6:03 pm #789748
    Victoria

    Hi mirkorau,

    Try clearing your browser cache and deleting cookies.

    Best regards,
    Victoria

    May 9, 2017 at 3:08 pm #790335
    mirkorau

    I tried it but without success…

    please find attached the login credentials for the new user account which still has the problem. Maybe it’s easier, when you see it directly…

    Thx and bests

    Mirko

    May 9, 2017 at 7:32 pm #790527
    Victoria

    Hi mirkorau,

    There are errors in Javascript in quicktags.min.js Uncaught TypeError: Cannot read property ‘canvas’ of undefined and in tinymce.min.js, that’s why you’re not seeing the menues. Is your admin panel Javascript excluded form cache?

    Best regards,
    Victoria

    May 11, 2017 at 11:57 am #791598
    mirkorau

    Hi Victoria,

    what does it mean for me. How can I solve that?

    Thanks and bests

    Mirko

    May 11, 2017 at 8:21 pm #791878
    Victoria

    Hi Mirko,

    Here are the threads to consider:
    https://wordpress.org/support/topic/tinymce-error-2/
    https://kriesi.at/support/topic/avia-editor-tinymce-script-errors-over-ssl/
    DO you have any scripts being deferred?

    Best regards,
    Victoria

    May 12, 2017 at 12:50 am #791981
    mirkorau

    Hi Victoria,

    yes, via the functions.php from the child theme with an async-function:

    <?php

    add_filter(‘clean_url’,’async_js’,11);
    function async_js($url) {
    if ( false !== strpos( $url, ‘jquery.js’ ) || false === strpos( $url, ‘.js’ )) {
    return $url;
    }
    return “$url’ defer=’defer”;
    }

    ?>

    Isn’t that possible with your theme?

    May 12, 2017 at 2:12 pm #792304
    Victoria

    Hi mirkorau,

    Well, there you go. Try to comment out the function call and see if the editor works.

    Best regards,
    Victoria

    May 12, 2017 at 7:02 pm #792456
    mirkorau

    Hey Victoria, that’s it. Thanks…

    The last thing is that wordpress always shows me that there is an update available which isn’t!?! Can you also tell me how to fix that?

    Thanks and bests

    Mirko

    May 13, 2017 at 9:26 pm #792799
    Basilis

    Hi,

    Try install the following plugin

    Transient Cleaner

    and let us know if it solves your issues.

    Best regards,
    Basilis

    May 15, 2017 at 1:47 pm #793301
    mirkorau

    Hi Basilis,

    thx but it doesn’t change anything. BTW the wordpress admin bar at the top when I’m logged in and got to the homepage is gone?!?!

    Bests

    Mirko

    May 15, 2017 at 8:55 pm #793494
    Basilis

    Hi,

    Can you disable all of the WordPress plugins that are related to cache?

    Best regards,
    Basilis

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