March 1, 2018 at 10:40 pm #919990
Dear Kriesi Team,
I’m having trouble with the Full Width Easy Slider in the ENFOLD theme. Here the background:
– It happens whenever I use 3 images or more, each with a caption. 3 images and caption on 2 images leads to no problem.
– Only 1 plug-in is installed. Active or deactivated makes no difference
– Different image size makes no difference
– The standard Easy Slider has no issue, only the full width Easy Slider
– Theme and WP were updated late Feb 2018
– Page could be published but became uneditable (only when rolled back) as the slider is stuck loading
– Auto slide is active but not working on published page
Any pointers are welcome :)March 2, 2018 at 7:47 am #920127
Thanks for the login details. Could you try updating the theme to the latest version (4.2.5) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/
RikardMarch 2, 2018 at 7:54 am #920135
Thank you, Rikard.
I just updated the theme and the issue on the Home Page still persists.
CcebrerosMarch 3, 2018 at 5:37 am #920629
Thanks for the feedback, I see an error on the page when trying to edit it. Please see private.
I’m not sure if it will work but you can try to activate debug mode in order to see builder shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then copy the shortcode to a new page to see if that helps. Otherwise I think you will have to recreate the page unfortunately. Did you add anything special when it started to break? Maybe shortcode or a custom script for instance?
RikardMarch 3, 2018 at 2:34 pm #920803
Thank you Rikard.
I’ve actually been building a back up page and the same issue happens again. Always with the full width slider and always once I put three images each with a caption in it.
ccebrerosMarch 4, 2018 at 7:30 am #920956
Thanks for the feedback. I created a test page with an Easy Slider with three images, and that seems to be working fine. Please see private. What exactly are you adding other than the images? If you are using html markup for your captions and not closing the tags properly, it might cause the builder to break.
RikardMarch 4, 2018 at 11:54 am #921005
The “Easy Slider” works just fine for me. I have problems with the “Full Width Easy Slider”.
Try creating that slider with 3 pictures, each with a caption. The builder should break.
Regarding the captions, I’m not using HTML Markup.
ChristianMarch 5, 2018 at 4:38 am #921280
I change the test page to a Full Width Easy Slider and it’s still displaying as it should, and the builder is working. Maybe you could use that page instead?
RikardMarch 7, 2018 at 11:29 pm #923449
Somehow it works on the test page and I haven’t been able to replicate the issue on that page.
ChristianMarch 8, 2018 at 8:03 am #923630
Great, glad it’s working. We’ll keep the thread open in case you should have any further problems.
RikardMarch 9, 2018 at 8:27 am #924343
We’re having the Advanced Editor get stuck in loading on many pages. It happened on our portfolio item and it “randomely” stopped and it is now happening to our single post.
We only have one plugin and even when the plugin is deactivated the advanced editor remains loading.
If it is happening so many times on different elements that I imagine this is a problem on Theme or WP level.
Any recommendations on what we should do? We’re lost and frustrated at the moment.
Thanks, Rikard, and regards,
ccebrerosMarch 9, 2018 at 2:54 pm #924517
I was able to add images and caption text and it seems to work, it is still there now. Please check.
Can you make a small screencast of the issue if the issue is still there, please?
VictoriaMarch 9, 2018 at 9:23 pm #924736
Use 3 imagines, each with a caption header, and caption text. In the caption text, add 3 lines.
Also, as described. The issue with the advanced editor getting stuck in loading is happening now in posts as well. And there we’re not using the slider.
That is why I raised the concern that this seems to be an overarching issue with our WP/Theme installation somehow but need your help to identify the root cause.
Thanks and regards,
ccebrerosMarch 10, 2018 at 3:06 pm #924926
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