Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 16, 2022 at 10:53 pm #1344806
    designelefant

    Hello,

    We have experience some issues with Easy slider/full width easy slider on a few websites. A huge white space appears below the image on first page load. After the first rotation it disappear. We have at least a couple of Enfold websites that have the same issue. One of the websites is OOTB and does not have any custom styling that may interfere with the sliders.

    Please advise. We can send a screenshot for reference.

    Thank you in advance.

    March 17, 2022 at 10:27 am #1344838
    Rikard

    Hey designelefant,

    Could you post a link to where we can see the problem in question please? Also please include admin WordPress login details in private.

    Best regards,
    Rikard

    March 17, 2022 at 8:40 pm #1344985
    designelefant

    Hello Rikard,

    Thank you for getting back to us.

    We have provided information to access the website.

    We did some research as well. One of the plugins Smush has a lazy load option that when is ON the Easy/Full width slider issue appears. When we turn the lazy load OFF in the Smush plugin, everything seems to work normal. Currently the lazy loading in Smush is ON, so you can experience the issue.

    Please review.

    Thank you in advance.

    March 18, 2022 at 9:59 am #1345022
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    March 18, 2022 at 2:35 pm #1345090
    designelefant

    Hello Rikard,

    We have the Enfold 4.9 in place, but the issue still exists. Please advise.

    Best Regards.

    March 19, 2022 at 9:08 pm #1345215
    Mike

    Hi,
    Thank you for your patience, and glad to see that you already found that the issue is with the Smush lazy load option, this issue is known to Smush and they have told Smush Pro users that they are working on it. For now please disable this feature until Smush is able to correct it. We can’t not modify a plugin error at the theme level, it must be done within the plugin files.

    Best regards,
    Mike

    March 20, 2022 at 2:10 am #1345232
    designelefant

    Hello Mike,

    Thank you for the response. We will disable the lazy load on Smush for now.

    Best regards,

    Stanimir

    March 20, 2022 at 2:30 am #1345233
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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