February 20, 2015 at 7:25 pm #399831
Hi guys, I’m hoping you can help.
Since updated to the latest version of WordPress and Enfold theme, drag and drop function of the layout builder has stopped working. I have narrowed down the issue to a possible conflict with 2 plugins; Gravity Forms and Dot Mailer email signup. Both of these plugins are critical to the site and appear to be working ok.
If I disable either of the plugins, the Layout Builder works, but with both plugins turned on, drag and drop doesn’t work. The page layout loads ok, but when trying to drag and drop content elements, it freezes and the colour chages to blue instead of green (see screengrab below):
Any ideas on how I can fix it please?February 20, 2015 at 8:16 pm #399853
I am having the same problem but I don’t even have those plugins. Help please.February 21, 2015 at 1:01 pm #400059
Thank you for using Enfold.
@Dunc R: Please post the website url here. We would like to check it. If possible, please contact the Gravity and Dot Mailer plugin author for additional help.
@hybrid: Make sure that you have the latest version of the theme, 3.0.8. Create a new thread. We’ll help you there.
IsmaelFebruary 22, 2015 at 2:24 pm #400204February 23, 2015 at 1:07 pm #400602
Please do so and post it here privately. Have you contacted plugin authors in the meantime?
YigitFebruary 23, 2015 at 4:18 pm #400737February 23, 2015 at 4:57 pm #400778February 24, 2015 at 8:35 am #401209
Did you try to contact the plugin authors as well? There’s a bigger chance you’ll get this fixed if they have several people with the same issue.
RikardFebruary 24, 2015 at 2:20 pm #401417
The developer of Gravity Forms has taken a look and advised that it’s an issue with the Dot Mailer plugin:
This is being caused by the dotmailer Signup Form plugin, it is including its own copy of the jQuery UI scripts
I haven’t heard anything back from Dot Mailer support, but hopefully they can get it fixed. I’ll try and find a workaround in the short term.
I think Dot Mailer are only using jquery-ui in the admin panel, so perhaps commenting out the jquery-ui call in the Dot Mailer plugin files will solve the drag and drop issue without breaking the email signup functionality?February 25, 2015 at 7:47 am #401879
I guess you could try to comment out their jQuery call, if something should break just remove the comment again. Please keep us posted on any progress.
RikardFebruary 25, 2015 at 8:21 pm #402327
The Dot Mailer plugin devs are going work on an update. As a temporary fix, I’ve just commented out that jQuery call and it seems to be working fine. Drag and Drop works and the email signups work as well, so it’s all good… for now :)
For anyone else with the same issue, it’s line 83 in the file “dm_signup_form.php”
// wp_enqueue_script(‘pickerUI’, plugins_url(“/js/jquery-ui-1.10.3.custom.min.js”, ( __FILE__)));
February 26, 2015 at 11:55 am #402589
- This reply was modified 6 years, 3 months ago by Dunc R. Reason: updated tags
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