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  • #399831

    Hi guys, I’m hoping you can help.

    Since updated to the latest version of WordPress and Enfold theme, drag and drop function of the layout builder has stopped working. I have narrowed down the issue to a possible conflict with 2 plugins; Gravity Forms and Dot Mailer email signup. Both of these plugins are critical to the site and appear to be working ok.

    If I disable either of the plugins, the Layout Builder works, but with both plugins turned on, drag and drop doesn’t work. The page layout loads ok, but when trying to drag and drop content elements, it freezes and the colour chages to blue instead of green (see screengrab below):

    Sreengrab of issue

    Any ideas on how I can fix it please?

    #399853

    I am having the same problem but I don’t even have those plugins. Help please.

    #400059

    Hi!

    Thank you for using Enfold.

    @Dunc R: Please post the website url here. We would like to check it. If possible, please contact the Gravity and Dot Mailer plugin author for additional help.

    @hybrid: Make sure that you have the latest version of the theme, 3.0.8. Create a new thread. We’ll help you there.

    Regards,
    Ismael

    #400204
    This reply has been marked as private.
    #400602

    Hi Duncan,

    Please do so and post it here privately. Have you contacted plugin authors in the meantime?

    Best regards,
    Yigit

    #400737
    This reply has been marked as private.
    #400778
    This reply has been marked as private.
    #401209

    Hi Global_UK!

    Did you try to contact the plugin authors as well? There’s a bigger chance you’ll get this fixed if they have several people with the same issue.

    Cheers!
    Rikard

    #401417

    Hi team,

    The developer of Gravity Forms has taken a look and advised that it’s an issue with the Dot Mailer plugin:

    —-
    This is being caused by the dotmailer Signup Form plugin, it is including its own copy of the jQuery UI scripts

    <script type=’text/javascript’ src=’../wp-content/plugins/dotmailer-sign-up-widget/js/jquery-ui-1.10.3.custom.min.js?ver=4.1.1′></script>

    It shouldn’t do this as it goes against WordPress best practices. It should ask WordPress to include its copy, which is what the theme and other plugins are doing. This is resulting in two copies of jQuery UI being included which is causing JavaScript errors resulting in the issue you are seeing.
    —-

    I haven’t heard anything back from Dot Mailer support, but hopefully they can get it fixed. I’ll try and find a workaround in the short term.

    I think Dot Mailer are only using jquery-ui in the admin panel, so perhaps commenting out the jquery-ui call in the Dot Mailer plugin files will solve the drag and drop issue without breaking the email signup functionality?

    #401879

    Hi!

    I guess you could try to comment out their jQuery call, if something should break just remove the comment again. Please keep us posted on any progress.

    Regards,
    Rikard

    #402327

    Hi,

    The Dot Mailer plugin devs are going work on an update. As a temporary fix, I’ve just commented out that jQuery call and it seems to be working fine. Drag and Drop works and the email signups work as well, so it’s all good… for now :)

    For anyone else with the same issue, it’s line 83 in the file “dm_signup_form.php”

    // wp_enqueue_script(‘pickerUI’, plugins_url(“/js/jquery-ui-1.10.3.custom.min.js”, ( __FILE__)));

    Thanks
    Dunc

    • This reply was modified 6 years, 3 months ago by  Dunc R. Reason: updated tags
    #402589

    Hi Dunc R!

    Great, glad you got it sorted and thanks for sharing the fix!

    Regards,
    Rikard

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