Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • September 14, 2021 at 3:22 pm #1320926
    Finchetto

    Hi,

    I’ve been working with my hosting provider to try to access the demo theme files and it seems they can’t connect to the kriesi.at server. See attached for the log. Can you see the requests coming in from the IP addresses listed? How can I install the demo theme files (Startup)?

    Thanks,
    Mark.

    September 15, 2021 at 2:56 pm #1321062
    Yigit

    Hey Mark,

    Thanks for contacting us!

    Best regards,
    Yigit

    September 17, 2021 at 10:30 am #1321354
    Finchetto
    This reply has been marked as private.
    September 17, 2021 at 12:54 pm #1321369
    Yigit

    Hi Mark,

    You can use (Email address hidden if logged out) but please post login credentials here privately :)

    Best regards,
    Yigit

    September 17, 2021 at 1:14 pm #1321374
    Finchetto

    .

    September 19, 2021 at 9:29 pm #1321548
    Mike

    Hi,
    Thank you for your patience as I understand you would like the Startup demo installed, but unfortunately, the ftp login is not accepting the password, please check.

    Best regards,
    Mike

    September 20, 2021 at 10:23 am #1321593
    Finchetto

    ..

    September 20, 2021 at 12:27 pm #1321606
    Yigit

    Hey,

    I tried connecting via FTP however I got the response I attached in private content field below. Could you please check the credentials once again? :)

    Best regards,
    Yigit

    September 20, 2021 at 12:39 pm #1321618
    Finchetto

    Thanks Yigit – try this.

    September 20, 2021 at 1:09 pm #1321623
    Mike

    Hi,
    I have installed the demo for you with a child theme, please check.

    Best regards,
    Mike

    September 20, 2021 at 2:28 pm #1321637
    Finchetto

    Looks great – thanks Mike/ Yigit!

    Mark.

    September 21, 2021 at 12:43 pm #1321741
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 12 posts - 1 through 12 (of 12 total)
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