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  • #1408939

    Dear team,

    I suddenly have a second vertical scrolling bar on the right side of my site. It only appears in Firefox when logged out and, as I can see while typing, it also appears in this support page. Can you please have a look and tell me if there is anything I can do to remove it?



    Hey Asterios,

    Thank you for the inquiry.

    Would you mind providing a screenshot or a short clip of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,


    Hello Ismael,

    please find the link in the private section.



    Hi Asterios,

    I have checked your site on Firefox but I don’t see a second vertical scrolling.
    Also, you mentioned that our support forum also shows a second vertical scrolling.
    It seems, the issue maybe local and some caching issues.
    Please try to clear the browser cache and if you have extensions, please temporarily remove it and see if it helps.

    Best regards,


    Hello Nikko,

    you were right, it was indeed a Firefox extension causing the problem.
    All fine now, thank you very much.




    Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,


    Hi Rikard,

    all fine, I know where the problem comes, and I have informed them.
    Please close the ticket.



    Hi Asterios,

    I’m glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,

Viewing 8 posts - 1 through 8 (of 8 total)
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