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  • #1419833
    mario siokola
    Guest

    Hi there,

    I’m having a variety of problems using the rnfold theme on our website. When I try to update it, I get this message, suggesting that I’m using the latest version: “No updates available. You are using the latest version! (4.0.7)”. But there seems to be a 5.6 version available on the themeforest. Why can’t I update the theme? Do I need to buy a new version / key. Please help! Another question is, if we need a new licence, do you have special rates for NGO’s? We are a tiny Austrian aid organisation with very few resources, so any help would be great. Thank you very much!

    #1419842

    Hey mario,

    The update to 5.6.6 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the new theme files via Appearance->Themes->Add New, and select to overwrite the old theme files after the upload has finished.

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    We don’t have any special rates unfortunately, but if you already own a license then you don’t have a purchase a new one.

    Best regards,
    Rikard

    #1419953
    This reply has been marked as private.
    #1420001

    Hi Mario,

    All you need to do is to backup your site, then upload the theme as if it was a new installation. It’s not that complicated, please try it out.

    One more question. You wrote “… but if you already own a license then you don’t have a purchase a new one.” why did I always get this message when I try to write in the regular Support Forum: “Please note: your support license has expired on March 29th, 2017. You will be required to enter a valid purchase key soon (either a new one or update your current one with a support license on themeforest)”.

    If you read that text carefully, then you will see that it’s about your support license, not your theme license. If you want to renew your support license, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

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