July 3, 2017 at 10:18 am #815773
My website is http://teknofun-entertainment.com
theme: Enfold Child
-all in on SEO
-ewwww image optimizer
-cleverness to-do list
-WPML Multilingual CMS
-WPML Translation Management
I have an issue with my website. Some elements and media don’t display at all in front, while displaying normally in the back office page preview. For exemple, this page : http://teknofun-entertainment.com/produits/
works perfectly fine in the preview mode, but seems broken for users.
I can’t figure it out. I uninstalled all my plugins, tried to check the media files, but nothing works. Even stranger, i have seen on the source code that the image are present, they just don’t appear.
And finally, changing something from the back-office doesn’t change anything on the front anymore, so i can’t even redo the page anew.
Some help would be greatly appreciated!July 3, 2017 at 12:21 pm #815830
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
RikardJuly 3, 2017 at 3:10 pm #815920July 4, 2017 at 4:42 am #816135
Thanks for that. First off, could you try updating the theme to the latest version (4.0.7) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/
RikardJuly 4, 2017 at 9:39 am #816218
Just updated the theme, but apparently it didn’t fix the issue.
VictorJuly 4, 2017 at 12:02 pm #816265
Thanks for the feedback, though what I’m seeing on the front end of your site seems to correspond with what you have in the builder. Did you clear your browser cache and reload the page after you updated? If that is not the problem then please post screenshots of what is not displaying on the front end. I checked the page in private.
RikardJuly 4, 2017 at 12:14 pm #816277
I am glad to know that not every users are experiencing this issue!
But for me, it still displays incorrectly.
Here are the picture, with the builder preview and the page in private.July 4, 2017 at 12:18 pm #816281July 5, 2017 at 5:38 am #816608
Please, disable all the plugins (not update, just disable) and check if there`s any problem yet.
John TorvikJuly 5, 2017 at 9:15 am #816667
I just disabled all the plugins, but i don’t see any change.
VictorJuly 6, 2017 at 1:58 pm #817257
There are a lot of errors in console. You could disable the caching plugin and flush the cache, and regenerate it.
VictoriaJuly 6, 2017 at 2:13 pm #817267July 8, 2017 at 2:12 pm #818159
I don’t think there is a need for that. You just need to get a habit of flushing and regenerating the cache after any update, and you should be fine in most cases.
If you need further assistance please let us know.
VictoriaJuly 10, 2017 at 9:58 am #818617
Thank you for your answer, the website is up again!
VictorJuly 10, 2017 at 11:51 am #818662July 10, 2017 at 12:11 pm #818673July 10, 2017 at 1:20 pm #818710
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