Viewing 17 posts - 1 through 17 (of 17 total)
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  • #815773

    My website is http://teknofun-entertainment.com
    theme: Enfold Child
    Plugins;
    -all in on SEO
    -ewwww image optimizer
    -cleverness to-do list
    -iThemes Security
    -Jetpack
    -Redirection
    -Shareaholic
    -WP Smush
    -WP CRM
    -WP-Optimize
    -WPML Media
    -WPML Multilingual CMS
    -WPML Translation Management
    Hello,
    I have an issue with my website. Some elements and media don’t display at all in front, while displaying normally in the back office page preview. For exemple, this page : http://teknofun-entertainment.com/produits/
    works perfectly fine in the preview mode, but seems broken for users.
    I can’t figure it out. I uninstalled all my plugins, tried to check the media files, but nothing works. Even stranger, i have seen on the source code that the image are present, they just don’t appear.
    And finally, changing something from the back-office doesn’t change anything on the front anymore, so i can’t even redo the page anew.
    Some help would be greatly appreciated!

    #815830

    Hey Teknofun,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #815920

    Hello Rikard,

    Tell me if you need anything else!

    #816135

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.0.7) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    #816218

    Hi Rikard,
    Just updated the theme, but apparently it didn’t fix the issue.
    Best regards,
    Victor

    #816265

    Hi Victor,

    Thanks for the feedback, though what I’m seeing on the front end of your site seems to correspond with what you have in the builder. Did you clear your browser cache and reload the page after you updated? If that is not the problem then please post screenshots of what is not displaying on the front end. I checked the page in private.

    Best regards,
    Rikard

    #816277

    Rikard,

    I am glad to know that not every users are experiencing this issue!
    But for me, it still displays incorrectly.
    Here are the picture, with the builder preview and the page in private.

    #816281

    And I am using google chrome as a navigator, for the information.

    #816608

    Hi,

    Please, disable all the plugins (not update, just disable) and check if there`s any problem yet.

    Best regards,
    John Torvik

    #816667

    Hello John,

    I just disabled all the plugins, but i don’t see any change.

    Best regards,
    Victor

    #817257

    Hi Victor,

    There are a lot of errors in console. You could disable the caching plugin and flush the cache, and regenerate it.

    Best regards,
    Victoria

    #817267

    Hello Victoria,

    Would using W3 total cash do the trick?
    Best regards,
    Victor

    #818159

    Hi Victor,

    I don’t think there is a need for that. You just need to get a habit of flushing and regenerating the cache after any update, and you should be fine in most cases.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #818617

    Hi Victoria,

    Thank you for your answer, the website is up again!

    Best regards,
    Victor

    #818662

    Hi,

    Thanks for the feedback, so all your issue are solved now?

    Best regards,
    Rikard

    #818673

    Yes, they are solved

    #818710

    Hi,

    Ok, thanks for letting us know, I’ll go ahead and close the thread then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

Viewing 17 posts - 1 through 17 (of 17 total)

The topic ‘Display issues with the front’ is closed to new replies.