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  • July 3, 2017 at 10:18 am #815773
    Teknofun

    My website is http://teknofun-entertainment.com
    theme: Enfold Child
    Plugins;
    -all in on SEO
    -ewwww image optimizer
    -cleverness to-do list
    -iThemes Security
    -Jetpack
    -Redirection
    -Shareaholic
    -WP Smush
    -WP CRM
    -WP-Optimize
    -WPML Media
    -WPML Multilingual CMS
    -WPML Translation Management
    Hello,
    I have an issue with my website. Some elements and media don’t display at all in front, while displaying normally in the back office page preview. For exemple, this page : http://teknofun-entertainment.com/produits/
    works perfectly fine in the preview mode, but seems broken for users.
    I can’t figure it out. I uninstalled all my plugins, tried to check the media files, but nothing works. Even stranger, i have seen on the source code that the image are present, they just don’t appear.
    And finally, changing something from the back-office doesn’t change anything on the front anymore, so i can’t even redo the page anew.
    Some help would be greatly appreciated!

    July 3, 2017 at 12:21 pm #815830
    Rikard

    Hey Teknofun,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 3, 2017 at 3:10 pm #815920
    Teknofun

    Hello Rikard,

    Tell me if you need anything else!

    July 4, 2017 at 4:42 am #816135
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.0.7) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    July 4, 2017 at 9:39 am #816218
    Teknofun

    Hi Rikard,
    Just updated the theme, but apparently it didn’t fix the issue.
    Best regards,
    Victor

    July 4, 2017 at 12:02 pm #816265
    Rikard

    Hi Victor,

    Thanks for the feedback, though what I’m seeing on the front end of your site seems to correspond with what you have in the builder. Did you clear your browser cache and reload the page after you updated? If that is not the problem then please post screenshots of what is not displaying on the front end. I checked the page in private.

    Best regards,
    Rikard

    July 4, 2017 at 12:14 pm #816277
    Teknofun

    Rikard,

    I am glad to know that not every users are experiencing this issue!
    But for me, it still displays incorrectly.
    Here are the picture, with the builder preview and the page in private.

    July 4, 2017 at 12:18 pm #816281
    Teknofun

    And I am using google chrome as a navigator, for the information.

    July 5, 2017 at 5:38 am #816608
    John Torvik

    Hi,

    Please, disable all the plugins (not update, just disable) and check if there`s any problem yet.

    Best regards,
    John Torvik

    July 5, 2017 at 9:15 am #816667
    Teknofun

    Hello John,

    I just disabled all the plugins, but i don’t see any change.

    Best regards,
    Victor

    July 6, 2017 at 1:58 pm #817257
    Victoria

    Hi Victor,

    There are a lot of errors in console. You could disable the caching plugin and flush the cache, and regenerate it.

    Best regards,
    Victoria

    July 6, 2017 at 2:13 pm #817267
    Teknofun

    Hello Victoria,

    Would using W3 total cash do the trick?
    Best regards,
    Victor

    July 8, 2017 at 2:12 pm #818159
    Victoria

    Hi Victor,

    I don’t think there is a need for that. You just need to get a habit of flushing and regenerating the cache after any update, and you should be fine in most cases.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    July 10, 2017 at 9:58 am #818617
    Teknofun

    Hi Victoria,

    Thank you for your answer, the website is up again!

    Best regards,
    Victor

    July 10, 2017 at 11:51 am #818662
    Rikard

    Hi,

    Thanks for the feedback, so all your issue are solved now?

    Best regards,
    Rikard

    July 10, 2017 at 12:11 pm #818673
    Teknofun

    Yes, they are solved

    July 10, 2017 at 1:20 pm #818710
    Rikard

    Hi,

    Ok, thanks for letting us know, I’ll go ahead and close the thread then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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