Viewing 13 posts - 1 through 13 (of 13 total)
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  • June 30, 2019 at 9:12 pm #1114707
    admini11

    Hi there

    My mobile desktop menu is no longer showing despite not making any changes to my site

    http://www.i11.co.za

    I have cleared cache and tried different browsers but still no luck

    Please advise

    Thanks

    June 30, 2019 at 9:12 pm #1114708
    admini11

    to confirm mobile works but desktop doesnt

    Thanks

    July 1, 2019 at 2:19 am #1114748
    Mike

    Hi,
    It looks like you are using Enfold v4.4.1 and your using “header_scrolldown” which is not scrolling down for you.
    Please try downloading the latest theme from your Theme Forest account.
    Then open it and extract the “enfold.zip” file and then extract it to your desktop as /enfold/
    Then rename to /enfold-new/ and upload the folder to your /wp-content/themes/ folder via FTP or your file manager in your webhost cPanel
    Then via FTP or your cPanel file manager, at /wp-content/themes/ rename /enfold/ to /enfold-old/ and rename /enfold-new/ to /enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
    Now your new version is installed, please check your site. If all is well then “Good Job!” If not then reverse the last rename step above and your site will be restored.

    Best regards,
    Mike

    March 17, 2020 at 6:46 pm #1193883
    admini11

    hi there

    apologies for the delay

    im having issues updating the site but can see that the menu shows on all pages except home?

    appreciate your assistance here

    thanks

    March 18, 2020 at 6:39 am #1194033
    Rikard

    Hi,

    Sorry for the problem. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    November 23, 2020 at 7:30 pm #1262461
    admini11

    Hi there

    I finally updated version of WordPress and Enfold!

    However my main menu still doesnt display on the home page.

    Any ideas?

    Thanks

    November 24, 2020 at 2:13 pm #1262664
    Mike

    Hi,
    Please include an admin login in the Private Content area so we can investigate further.

    Best regards,
    Mike

    December 2, 2020 at 9:31 am #1264436
    admini11
    This reply has been marked as private.
    December 2, 2020 at 2:27 pm #1264501
    Mike

    Hi,
    Thanks for the feedback, I tested your site on WebPageTest.org and found that your “First
    Byte Time” is 3.343s, this is 3s too slow, it should be about 0.343s or faster.
    The whole page loaded in 13.179s – 14.586s
    The FBT is due to your web server, there is not anything you can do to reduce that first 3s.
    Your other content connections look ok until you get to the “fontello.woff2” font which is giving a 404.
    Please see the test link below.
    I also tested the same demo on my test server and the FBT was 0.566s and the whole page loaded in 5.233s – 7.220s “out of the box”.

    Best regards,
    Mike

    December 14, 2020 at 9:45 am #1267050
    admini11

    Hi there,

    Apologies for the delay.

    Thanks so much for the feedback.

    We are a business based in South Africa BTW.

    Besides for FBT which I am awaiting feedback from my host, what changes can I make to the site to speed things up?

    Should I delete “fontello.woff2” font which is giving a 404?

    What else can be done to get the same loadspeed as you?

    Thanks again

    December 15, 2020 at 2:06 pm #1267476
    Mike

    Hi,
    Sorry for the late reply, I would recommend adding the “fontello.woff2” font which is missing from here:
    /wp-content/uploads/avia_fonts/fontello/fontello.woff2
    I linked to a copy in the Private Content area that you can use to upload via FTP.
    I re-ran the webpagetest.org test on your site from their “Cape Town, South Africa” test server and the results were much better, perhaps some of your webhost’s adjustments are helping. Please check the link below.

    Best regards,
    Mike

    January 4, 2021 at 12:22 pm #1270125
    admini11

    Hi Mike,

    Apologies for the delay. Happy new years!

    Thanks so much for this.

    I have just uploaded the missing font and will test further.

    Can you check that this was done correctly?

    Thanks again for your assistance here.

    January 4, 2021 at 3:05 pm #1270169
    Mike

    Hi,
    Happy new years to you too 🙂
    I checked your site and the font error seems to be solved.

    Best regards,
    Mike

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