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  • August 31, 2020 at 7:19 pm #1242271
    Disodo

    Thank you for looking into this issue,

    After attempting to import Restaurant Demo I receive the error “Import didn’t work! You might want to try reloading the page then try again”.

    I’ve read a few other threads with the same issue and I’ve changed the values of default-constants.php to the following:

    // Define memory limits.
	if ( ! defined( 'WP_MEMORY_LIMIT' ) ) {
		if ( false === wp_is_ini_value_changeable( 'memory_limit' ) ) {
			define( 'WP_MEMORY_LIMIT', $current_limit );
		} elseif ( is_multisite() ) {
			define( 'WP_MEMORY_LIMIT', '96M' );
		} else {
			define( 'WP_MEMORY_LIMIT', '64M' );
		}
	}

    Is there some other way I can import the demo files? If it’s easier, I can post login info for a mod.

    Edit: website is http://www.kootenaytamil.com/ , host is Dreamhost.

    • This topic was modified 4 years, 3 months ago by Disodo.
    September 1, 2020 at 6:12 am #1242369
    Nikko

    Hey Disodo,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

     If there’s a firewall preventing the import maybe due to country restrictions, the workaround I usually do is to import it on my local site/server then export it. Afterwards, from the live site I import the xml file being generated and do the following as instructed in https://kriesi.at/documentation/enfold/import-demos/#manual-demo-import–using-xml-files-

    Best regards,
    Nikko

    September 1, 2020 at 11:14 pm #1242598
    Disodo

    Thank you Nikko,

    I’d be very grateful if a moderator could try to import the theme for me. I’ve included a user below in the private content.

    September 2, 2020 at 7:23 am #1242692
    Nikko

    Hi Disodo,

    Thanks for giving us admin access.
    I tried to import the demo but I’m getting 500 Internal Error from admin-ajax.php.
    Next step I made was to import via XML in which images are also not imported but pages have been imported, then imported the Theme Option settings.
    Unfortunately after that any attempt to change anything in the setting results in Saving didn’t work (in admin-ajax, it’s giving 500 Internal Server Error).
    Please request from your webhost to increase memory limit.

    Best regards,
    Nikko

    September 3, 2020 at 10:20 pm #1243169
    Disodo

    Thank you for this Nikko. I think I should be okay without the import now.

    This thread can be closed.

    September 4, 2020 at 4:34 am #1243195
    Nikko

    Hi Disodo,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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  • The topic ‘Demo theme import failure’ is closed to new replies.