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Running WP 6.0.1, memory limit set to 512m, server input max time is 60.
When I go to the demo page and try and import I get an error code,
“Error accessing file for download:
Not Found”What is odd is that the only image I see is the default demo and all of the other pictures show a broken link on the image, so maybe the location of the files was modified?
Trying to import the Shop template.
Best, Jason
Hey Jason,
Thank you for the inquiry.
Are you trying to import another demo? Which one? You might be already aware of this but please note that importing another demo will override the current theme settings. If you would like to continue, please enable WordPress debugging and the error logs so that we can see more info about error.
// https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug
Best regards,
IsmaelHello Ismael, Yes I am trying to import the “Shop Demo” and yes I know it will override the current theme settings.
In the functions.php file of the child theme I have added the following:
// This enables debugging.
define( ‘WP_DEBUG’, true );Thank you for your assistance on this.
Hi,
Thanks for the update. You need to add that code to wp-config.php in the WordPress root directory, not in functions.php. Please add it there instead, and post admin WordPress login details in private.
Best regards,
RikardThank you very much for the fast reply.
I have updated the wp-config.php in the root folder now and took the code out of the functions file.
A temporary login is in the private link for you.
Thank you!
Another thing I found is that my site is using PHP 7.3.30 (Supports 64bit values)
What version would you recommend I be using for Enfold in 2022? Could this be the problem on the demo import issue?
———————
Updated:
Okay, well I am running L7 so my max PHP I can currently use is 7.4. I just updated it and still same issue…
Thank you. Is that on the server side or can I do this from the WP back end?
It looked like you had a hotlink in your post, but it is not working. Is there a link with how to do this?
Best, Jason
Hi Jason,
It’s just set to bold but not a link, as for the enabling the extension, it’s not possible in WP Backend, you can use cPanel for it.
You can check on this article: https://bobcares.com/blog/enable-php-zip-extension-cpanel/Best regards,
NikkoSee notes in private from Rackspace:
Hi Jason,
Thank you for your call. As we discussed, I can verify the PHP ZIP extension is already installed and enabled.
[root@XXXXXX-web2 php.d]# php -m |grep -i zip
zip[root@XXXXXX-web2 php.d]# cat /etc/php.d/40-zip.ini
; Enable ZIP extension module
extension=zip.so[root@XXXXXX-web2 php.d]# rpm -qa|grep php74-pecl-zip
php74-pecl-zip-1.19.0-1.el7.ius.x86_64If you require any further information or assistance, you can contact us by updating this ticket or by calling support.
Thanks & Regards,
Jayesh Jambhulkar
Linux Support EngineerAny other ideas on what else to try to get this to work? I am still having problems getting the import to go even after enabling the PHP Zip extension.
Thank you very much for any assistance.
Best, Jason
Hi Jason,
Thanks for enabling PHP ZipArchive extension.
I have updated your Enfold theme first from 4.8.2 to 5.0.1, then imported the Shop Demo and it’s working as it should.
Please review your site.Best regards,
NikkoThank you so much!!! Was the problem I was on the 4.8.2 or was there something else I should look for in the future that you had to fix.
Thanks again for all of your help!
Best, Jason
Dear Nikko,
One thing that I am not why stopped working is when I go into the Enfold Child theme and under the General Styling it is not all updating.
For example, I went into the Main Content and changed the Primary Color (Font color for links, dropcaps) to a few colors and didn’t update it. I currently have it on a green color and it still shows back.
Also under the “Fonts” tab there used to be a Default content font size” which I don’t see anymore.
Thank you for any input on these two issues.
Best regards,
JasonHi Jason,
For the demo import issue, you’re correct, the only thing that I did to make it work was update Enfold to the latest version.
For the second issue you mentioned, I believe it is more of a caching issue, please turn off wp-rocket and other caching plugins and see if it helps.Best regards,
NikkoDear Nikko,
Thank you. I have removed the WP Rocket and tried checking the page in a new browser and private window but it is still not taking the general styling updates. Not sure what else to check, would you mind taking a look for me? Thanks so much.
Best, Jason
Hi Jason,
I can’t seem to find the cause of the issue however this only happens on the child theme, if you switch to the parent theme (Enfold) it works properly.
It might be caching on the server side and not on the plugins.Best regards,
NikkoOkay, so I deleted the child theme and imported it newly. (Note that when I did this from this link https://kriesi.at/documentation/enfold/child-theme/ It said I was using a newer 5.0.1 and the one from the site is 5.0. Is that an issue? Not sure how to update that.)
After doing this I didn’t see any update.
I then clicked on the Rest All Options button and I looks like it is taking the updates now.
Only thing I am not sure is if I need to update the child theme.
Hi,
Thanks for your feedback, the child theme doesn’t need to be updated, the parent theme (Enfold) is updated while the child theme is the activate theme.
This is because the child theme uses the core files of the parent theme (Enfold), I hope this makes sense.
Thanks for using Enfold.Best regards,
Mike
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