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  • #1324980

    When I try to import a demo theme, it always throws an error saying it is impossible to load the demo
    My Enfold version is 4.8.6.5
    The Php version is 7.4.6

    Best regards

    #1325003

    Hey Luisa,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1325075
    This reply has been marked as private.
    #1325079

    Hi,

    Thanks for the information.

    It seems like PHP ZipArchive Extension is disabled on your server. Please contact your hosting provider and ask them to enable it and then try again after that :)

    Best regards,
    Yigit

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