demo import

Hey mawiulijo,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

We can’t see any details in private unfortunately. Please try sending them again, and make sure that you write something in the public box as well.

Best regards,
Rikard

Hi,

Thanks for that. The login details you posted are not working though, please check and verify.

Best regards,
Rikard

Hi,

It’s still not working, please check and post working login details.

ERROR: Incorrect username or password.

1 attempt remaining.

Best regards,
Rikard

Hi,
Thanks for the login to your site, what web host are you using?
I see in your WordPress ▸ Dashboard ▸ Tools ▸ Site Health ▸ Info ▸ Server you have a negative number: Max input time -1, typically this is set to a positive 180.

This makes me think that you are using OVH hosting which disables the PHP set_time_limit() function on their sites. If you are not using OVH hosting please ask your web host to change the Max input time to 180.
I also note that it looks like your web host is deferring the javascript loading before the theme, because the javascript options are not showing in the Enfold Theme Options ▸ Performance ▸ Change WordPress Defaults, these are the options you have:

this is what you should see:

Please ask your web host to enable the WordPress defaults for jQuery.
After correcting these two server issues try importing the demo again.
If this still doesn’t work then try the manual import as in our documentation

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike