Viewing 9 posts - 1 through 9 (of 9 total)
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  • May 11, 2022 at 9:05 am #1351305
    olasne

    Hi sorry for my english
    i’ve got the same problem
    i can’t import any demo, if i try to import manually, i ‘ve got this error : not working try to reload the page and try again
    if i try automaticly i’ve got this error: cURL error 28: Connection timed out after 10000 milliseconds
    I have increased the memory up to 256m in wp-config.php file
    can you help ?

    Best regards
    Olivier

    May 11, 2022 at 9:27 am #1351310
    Yigit

    Hey Olivier,

    Thanks for contacting us!

    Could you please post FTP logins here privately as well? Also, which demo would you like to import? :)

    Cheers!
    Yigit

    May 11, 2022 at 10:39 am #1351338
    olasne
    This reply has been marked as private.
    May 12, 2022 at 11:40 am #1351546
    olasne

    hi Do you have all element you need ?

    May 13, 2022 at 1:13 pm #1351670
    Mike

    Hi,
    Thank you for your patience, I see that you are using OVH hosting which has the set_time_limit() disabled by default on the server, please ask OVH hosting to enable this setting, otherwise you will continue to get the cURL error.

    Best regards,
    Mike

    May 16, 2022 at 10:15 am #1351911
    olasne

    Hi, is it the same pb when you try tu upload the demo manually ?,
    When i try manually i don’t have the Curl error but only a message saying “it doesn’t work”

    May 16, 2022 at 12:34 pm #1351936
    Mike

    Hi,
    Yes this is because the set_time_limit() disabled on your server is not allowing the WordPress import to complete.
    The only other solution that would probably work is for you to import the demo on a localhost and use the plugin duplicator and then install the clone on your OVH server.

    Best regards,
    Mike

    May 17, 2022 at 9:09 am #1352030
    olasne

    No SQL import is possible (doesn’t matter with images only pages) ?

    May 17, 2022 at 1:28 pm #1352070
    Mike

    Hi,
    Sorry we don’t have this, the import file is a WordPress xml file, see our documentation on How to manually import a theme demo. You could import the demo on your localhost and export it’s SQL, but the duplicator plugin would also do this and include the images and be easier, I would recommend trying this method.

    Best regards,
    Mike

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