Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • June 10, 2016 at 12:32 pm #646166
    Michael

    Hi,
    My default visual editor is missing
    Any idea why?
    Michael

    June 12, 2016 at 12:05 pm #646868
    Josue

    Hello Michael,

    Have you tried disabling all third-party plugins to see if it gets fixed? also make sure you’re running the latest version of Enfold (3.6.1).

    Regards,
    Josue

    June 13, 2016 at 5:42 pm #647542
    Michael

    Hi, thanks, yes I tried that – I am running the most up to date wordpress and enfold version.
    What else can I try?
    Do you want my log-in?

    June 13, 2016 at 5:45 pm #647545
    Yigit

    Hi!

    Yes, please post login credentials here privately so we can look into it.

    Cheers!
    Yigit

    June 13, 2016 at 5:48 pm #647549
    Michael

    Awesome. Thanks.

    June 13, 2016 at 6:09 pm #647572
    Yigit

    Hey!

    Please try re-updating the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/.
    If that does not help, do you mind if we deactivate all active plugins for testing purposes?

    Best regards,
    Yigit

    June 13, 2016 at 6:26 pm #647576
    Michael

    Hi,
    I did that – got some ftp errors – I will email a screenshot.
    Feel free to try at your end.
    Yes you can disable plugins
    I have a full backup which we can restore if needed.
    thanks.

    June 13, 2016 at 6:27 pm #647577
    Michael

    it does not seem to have worked.

    June 13, 2016 at 10:22 pm #647677
    Michael

    Hi, let me know if you need any other info – or need me to try anything, hope you can help !

    June 14, 2016 at 9:33 am #647866
    Rikard

    Hi,

    You have a lot of plugins there, are we allowed to deactivate them for testing purposes?

    Thanks,
    Rikard

    June 14, 2016 at 9:50 am #647871
    Michael

    Hello,

    It might be worth just holding off for the moment as I am getting my cloud server host technical team to look / repair this problem.

    I will be in touch to let you know how that goes.

    Thanks for assisting !

    Kind regards,

    Michael

    June 14, 2016 at 10:51 am #647891
    Vinay

    Hi,

    Sure, we will keep this ticket open and await your reply.

    Thank you for using Enfold!

    Best regards,
    Vinay

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