Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • September 20, 2019 at 12:13 pm #1140198
    DonRaf

    Hi,
    Just bought this theme minutes ago, child installation went all right but i can’t import DEFAULT DEMO, it always ends with an error message….i reset WordPress twice with same result…. please help, i need this particular demo to work today for my client. Below login credentials and adress. Help.
    Thank you
    Raphael

    September 20, 2019 at 2:48 pm #1140230
    DonRaf

    wrong url, see private below

    September 22, 2019 at 6:58 pm #1140703
    Victoria

    Hi DonRaf,

    Please have a look at our docs here

    Import Demos

    Best regards,
    Victoria

    September 22, 2019 at 9:59 pm #1140774
    DonRaf

    HI Victoria,
    Thanks for answering. As you can read in my post i have allready resest wordpress with the plugin mentionned in yout theme “WordPress Reset”.

    I have done it again now with the other plugin mentionned in the Enfold Documentation “WP Database Reset” and upgraded WP memory to 256 as mentionned in the doc but result is always the same : ERROR.

    This is the first time i have a problem with importing dummy contents with a theme, i’m not very happy with this.

    What is the next step please ? I have provided admin credentials for you to connect to the website and make it work please for he DEFAULT DEMO import. Please do whatever you want there is absolutly no content nor customization yet, feel at home, do, create, erase what ever you want, but please make this import work.

    Thank you
    Raphael

    September 23, 2019 at 11:53 am #1140989
    DonRaf

    In case it helps, here is the anwser of my hosting for PHP specifications of my server (OVH mutualisé) :
    PHP-FPM
    max_execution_time
    300s
    max_input_vars
    16000
    memory_limit
    512M

    Best regards
    Raphael

    September 24, 2019 at 5:16 pm #1141454
    DonRaf

    Hi,
    Any solutions to my issue ?
    I have found a workaround solution after 2,5 days working on it….but i could never import any demo theme through the IMPORT DEMO function Not satisfied with that at all.
    Regards
    Raphael

    September 24, 2019 at 9:19 pm #1141596
    Victoria

    Hi Raphael,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

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