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  • #1030304

    Hello together,

    I have implemented the MailChimp content element and tested it back and forth, resulting in two questions:

    1. When using the double opt-in and subscribing but not activating the activation email, no subscription happens, which so far is correct. There is no entry in the MailChimp list when checking. If I now try to enter the email address into the form again, I get one of two error messages (“This email address is already subscribed, thank you!” or “We are very sorry but something went wrong. Please try again later.”), which means there somewhere is a middle layer – probably within Enfold – saving the subscriptions, even though this specific email address is not fully subscribed. Somebody who subscribed once without activating, is not able to subscribe properly at a later point in time. How can this be fixed?
    2. How can I customize the success or error messages of the MailChimp content element? There is a section for that in the Enfold documentation but no content on how to do this.

    Best regards,


    Hey Marc,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,


    So far it seems to me that there are two bug use cases on the double opt-in:

    1. The user subscribes, activates the subscription via email and then unsubscribes again. At a later point in time he wants to subscribe again using the same email address. The following error message appears: “This email address is already subscribed, thank you!”
    2. The user subscribes but doesn’t activate the subscription via email. At a later point in time he wants to subscribe properly using the same email address. The following error message appears: “We are very sorry but something went wrong. Please try again later.”

    The Mailchimp signup form is placed within the footer.



    2.) That is actually how it’s supposed work. I think most users will remember if they opt in to a certain newsletter or not. You should, however, make sure to remind them to validate their subscription via email on their first attempt. You can put that reminder on the form’s “Message Sent label” or to the page where you want to redirect the user. You can also adjust the message by using the “avf_mailchimp_messages” filter, so that you can inform the users that they have already subscribed to the form but forgot to validate their email addresses.


    add_filter( "avf_mailchimp_messages", function($message) {
       $message['already'] = "This email is already subscribed. Please validate your email address etc etc..".
       return $message;
    }, 10, 1) ;

    Yes, you’re right about the middle layer saving the subscriptions but it’s not Enfold. It’s directly saved in the mailchimp’s database.

    1.) I think this is happening because the email address is still present in the archive list. Again, you can use the filter above to change the message with a link to another form so that users can request for reactivation if they want to resubscribe to the list. You can then manually resubscribe the email address in your mailchimp panel.


    Best regards


    This ticket has been unresponded for almost three weeks now.
    I would love to get this solved.



    For some reason the reply of Ismael was marked as Spam… not sure why at all – we have un-marked it now.

    Best regards,


    Awesome, now I can see the message.
    This ticket can then be closed now.



    Alright. We’ll close the thread now. Have a nice day!

    Best regards,

Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Customizing messages & fixing behaviour of MailChimp content element’ is closed to new replies.