Viewing 11 posts - 1 through 11 (of 11 total)
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  • February 10, 2021 at 5:03 pm #1279551
    Marily12

    Hi,

    ich kann leider nicht mehr auf den Customizer zugreifen:

    Fatal error: Uncaught Error: Call to undefined function gutenberg_can_edit_post_type() in /homepages/10/d161999657/htdocs/clickandbuilds/Wordpress/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php:529 Stack trace: #0 /homepages/10/d161999657/htdocs/clickandbuilds/Wordpress/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php(389): Avia_Gutenberg->can_use_block_editor(‘post’, true) #1 /homepages/10/d161999657/htdocs/clickandbuilds/Wordpress/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php(424): Avia_Gutenberg->init_force_classic_post_types() #2 /homepages/10/d161999657/htdocs/clickandbuilds/Wordpress/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php(499): Avia_Gutenberg->get_force_classic_post_types() #3 /homepages/10/d161999657/htdocs/clickandbuilds/Wordpress/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php(627): Avia_Gutenberg->force_classic_editor(‘page’) #4 /homepages/10/d161999657/htdocs/clickandbuilds/Wordpress/wp-includes/class-wp-ho in /homepages/10/d161999657/htdocs/clickandbuilds/Wordpress/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php on line 529
    Es gab einen kritischen Fehler auf deiner Website. Bitte überprüfe den Posteingang deiner Website-Administrator-E-Mail-Adresse für weitere Anweisungen.

    Erfahre mehr über die Fehlerbehebung in WordPress.

    Könnt ihr mir bitte bitte helfen?

    Viele Grüße,
    Marie

    February 12, 2021 at 9:47 am #1279919
    Rikard

    Hallo Marie,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    LG,
    Rikard

    February 12, 2021 at 10:39 am #1279928
    Marily12
    This reply has been marked as private.
    February 14, 2021 at 6:49 am #1280384
    Rikard

    Hi,

    Thanks for that. Could you share a link to your WordPress installation as well please?

    Best regards,
    Rikard

    February 15, 2021 at 1:03 pm #1280513
    Marily12

    Yes, of course ;-)

    February 16, 2021 at 1:55 pm #1281322
    Rikard

    Hi,

    Thanks for that. We don’t have access to the email which you are used though, could you share the authentication code as well please?

    An Authentication Code has been sent to the email address associated with your account. Look for an email with “Login Authentication Code” in the subject line.

    Best regards,
    Rikard

    February 17, 2021 at 12:33 pm #1281676
    Marily12

    Hi,

    the authentication link has been sent to (Email address hidden if logged out) , I have no access :-(

    Now I changed the mail adress of your temporary accoutn into mine. Please try it again – I should receive the auth.code now…

    Best regards!

    February 17, 2021 at 12:37 pm #1281679
    Marily12

    Hi again,

    in the meantime I recognized, that I am also disabled to change the Logo and Favicon via Enfold –> Theme options…
    I`ll send the link to the new logo and favicon as private content…

    Could you please also check this?

    Best regards and thank you so much!

    February 19, 2021 at 6:29 am #1282124
    Rikard

    Hi,

    Thanks for the update. We still don’t have access to that email unfortunately, so we still can’t login. Could you turn off the authentication code process maybe?

    About your problem; could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    February 19, 2021 at 9:45 am #1282166
    Marily12

    Hi,

    this is the auth code…

    February 20, 2021 at 2:06 pm #1282464
    Rikard

    Hi,

    Thanks for that, I can access the backend now. Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

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