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  • April 16, 2020 at 6:59 pm #1204507
    peluso91

    I am trying to upload custom icons from Flaticon, but get the error, “Couldn’t add the font because the server didn’t respond.” I have already installed the zip extension to my PHP. I have a shared hosting plan with GoDaddy. Please advise.

    April 18, 2020 at 4:13 pm #1204979
    Victoria

    Hey Andrew,

    Can you please share the zip that you’re trying to upload and WordPress credentials too?

    Best regards,
    Victoria

    April 20, 2020 at 3:37 am #1205368
    peluso91

    Sure thing!

    April 21, 2020 at 2:39 pm #1205804
    Victoria

    Hi peluso91,

    Best regards,
    Victoria

    April 21, 2020 at 4:02 pm #1205841
    peluso91

    Sorry about that. Please try this.

    April 23, 2020 at 11:22 pm #1206708
    peluso91

    Hello, following up on this. Any updates?

    April 24, 2020 at 4:04 pm #1206842
    Victoria

    Hi peluso91,

    You need to have the PHP ZipArchive Extension enabled on the server. Please write to your hosting provider.

    Best regards,
    Victoria

    April 24, 2020 at 5:39 pm #1206879
    peluso91

    Got it, I see where I went wrong. For anyone in the future reading this who uses GoDaddy and needs to enable the ZipArchive Extension:
    1. Log in to cPanel
    2. Scroll down to “Software” and click “Select PHP Version”
    3. In the bottom right-hand corner, select “Zip”
    4. It should automatically save. I was able to upload my icons immediately after this without issue.

    Thanks for your help!

    April 26, 2020 at 4:06 pm #1207277
    Victoria

    Hi peluso91,

    Glad you got it working for you and thank you for sharing! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Custom Icons – Couldn't add the font because the server didn’t respond.’ is closed to new replies.