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Posts
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Dear all,
I have the following issue: Although having prepared the font.zip correctly (by creating a zipped folder with converted google fonts), enfold’s import/export option is prompting “Couldn’t add the font because the server didn’t respond.…”
As there already had been uploaded some custom icon font-zips with the icon upload option (two years ago or so) I’m afraid that this will not solve our problems.
Could there be another reason for this malfunction?
Kind regards
ArminHey Armin-H,
Thanks for the login to your site, your titillium-for-enfold font zip had two folders in it:
__MACOSX
titillium-for-enfold
there should be no folders in your zip file, only fonts, I corrected this for you and tried to install but still had the error.
I tested on my test site and the new font zip installed correctly.
I believe the issue is that your server is using PHP 7.2.34 and the minimum recommended PHP version for WordPress is v7.4
Please check WordPress ▸ Dashboard ▸ Tools ▸ Site Health and ask your webhost to update your PHP version
Best regards,
Mikethat macosx folder comes from zipping on OSX folders with mac tools – but f.e. better zip has that option to zip for pc. All invisible files OSX generates are then excluded from zipping.
Dear Mike, dear Guenni,
thank you for your zip-tipps, I’ll consider it making further zip-Files for similar applications. And, concerning Mike’s recommendation, I will ask our provider to update php. If it won’t work instead, I’ll come back.
Kind regards
ArminDear Mike,
after our provider had updated to php 7.4.30, I`ve uploaded a pc-zip-file and tried to import it – still the same prompt, theme couldn’t add the font. Any other idea?
Thanks in advance
ArminHi,
Thanks for the feedback, I tested the font zip on my test site and it works, when I try it on your site I see that you get a 403 error:
/wp-admin/admin-ajax.php 403 this the Forbidden error from your server, try disabling try these steps to solveBest regards,
MikeHi, Mike,
thank you very much for your hints, our provider has modified the access rights and now it has worked to add the custom fonts! Regarding layer slider, unfortunately I’ve to type in the font name to make layer slider accepting Titillium, but at least it works there, too.
Just one thing now: Safari’s web inspector tools still are listing sources from two google Titillium fonts (see screenshot-link in private content). But I’ve disabled the former used custom font plugin and now I’m using only Enfold custom font feature. Where do these font source entries come from? Even source code of the site doesn’t show a link to google.
Kind regards
ArminHello again,
my last one thing has been solved: Testing the new cookie consent management tool, I’ve seen that obviously it has been Layer Slider which has been still loading Google fonts: By rejecting all cookies Layer Slider has been showing typo with the fallback-font times.
The reason: within Layer Slider I’d first typed in “Titellium Web” which automatically had loaded the respective Google Font. Typing in the font name spelled as the name of its copy in Enfold has made Layer Slider loading the custom font of Enfold.
Thanks for your help, you can close the ticket.
Kind regards,
ArminHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike
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