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AuthorPosts
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October 9, 2019 at 3:24 pm #1146533
Hi,
On this site https://www.maconfix.com I’m using Enfold
For some strange reason the custom 404-pagina is not shown, instead the standard message is shown.
What could be the problem.Settings theme:

This one should be shown

this one is shown

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This topic was modified 6 years ago by
creatorke.
October 10, 2019 at 6:30 am #1146750Hey creatorke,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardOctober 15, 2019 at 9:23 am #1148002Hi Rikard,
sorry for late reply.
You will find the credentials below
thx for your feedbackOctober 16, 2019 at 6:24 am #1148305Hi,
Thanks for that, I’m getting the same problem on my end. Could you try to update to the latest version (4.6.3.1) to see if that helps please? The update to 4.6.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard -
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