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  • January 12, 2026 at 11:26 pm #1493857
    jessij87

    I have been trying to install the “shop” demo on my site and I keep getting the message
    Error accessing file for download:
    cURL error 28: Connection timeout after 10000ms

    it is a fresh install on a fresh/new site.

    Thanks so much

    • This topic was modified 2 weeks, 6 days ago by jessij87. Reason: asked for notifications abou tthis post via email
    January 13, 2026 at 5:31 am #1493859
    Ismael

    Hey jessij87,

    Thank you for the inquiry.

    Where is the site hosted? The demo import is known to have issues with certain hosting providers, such as OVH, so that might be the cause of the problem. If that’s the case, please try to import the demo manually using the XML files. For more information, please refer to this documentation.

    — https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo

    Let us know if you need additional info.

    Best regards,
    Ismael

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