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Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • August 2, 2021 at 7:30 pm #1313981
    MJM

    Hello,

    I am having an issue when trying to update one of my websites to Enfold 4.8.6. Every time I try, I get an error message that says “There has been a critical error on this website.” Any ideas about what could be causing this? I am using WordPress 5.8. Thanks for your help!

    Screenshot of error

    August 4, 2021 at 7:47 am #1314291
    Rikard

    Hey Kirstie,

    It looks like you have rolled back your site to 4.8.3. Which version of PHP are you running on the server? Do you have any server error logs which we could have a look at?

    Best regards,
    Rikard

    August 5, 2021 at 11:22 pm #1314722
    MJM
    This reply has been marked as private.
    August 7, 2021 at 9:50 am #1315010
    Nikko

    Hi MJM,

    I tried to checked the error logs however it says “Request has expired”

    Best regards,
    Nikko

    August 9, 2021 at 5:56 pm #1315887
    MJM
    This reply has been marked as private.
    August 11, 2021 at 5:27 am #1316179
    Rikard

    Hi,

    Thanks for that. We released a new version (4.8.6.1) of the theme earlier this week, could you try updating to that please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. I would recommend that you update on a staging version of the site first, in case you should have problems with this update too.

    Best regards,
    Rikard

    August 11, 2021 at 10:33 pm #1316332
    MJM

    I tried updating to 4.8.6.1, but am getting the same error message. The error log from the most recent update is linked below!

    August 13, 2021 at 5:22 am #1316518
    Rikard

    Hi,

    Thanks for that. I can’t reproduce this problem on a test installation, and we haven’t had any reports from other users having this problem either. Could you update the site on a staging version first, so that we can see the actual problem there please?

    Best regards,
    Rikard

    August 13, 2021 at 7:14 pm #1316671
    MJM

    I set up a staging site and added you as a temporary admin. I updated the staging site to 4.8.6.1 and am getting the same error message. Login credentials are below!

    August 16, 2021 at 3:45 am #1316841
    Nikko

    Hi MJM,

    Thanks for giving us admin access on your staging site.
    It does not show the issue anymore in the link you provided.
    If it appears, please try the solution posted on this thread: https://kriesi.at/support/topic/column-shortcodes-getting-there-has-been-a-critical-error-on-this-website/#post-1316832 as the errors are similar.

    Best regards,
    Nikko

    August 16, 2021 at 5:57 pm #1316989
    MJM

    Hello, the error is still appearing for me. It doesn’t show up on the backend, but it does show up any time I try to view the actual site.

    I read through the thread you posted but was not able to locate the .php code mentioned. I also tried using a fresh install of Enfold, but I am still receiving the same error.

    Error screenshot

    August 17, 2021 at 6:44 am #1317088
    Nikko

    Hi MJM,

    I have added the fix on your site, can you try to check again?

    Best regards,
    Nikko

    August 17, 2021 at 3:56 pm #1317176
    MJM

    That worked! Thank you!

    August 18, 2021 at 4:11 am #1317234
    Nikko

    Hi MJM,

    You’re welcome :)
    Just let us know if you still need further assistance or if we can close the thread.

    Best regards,
    Nikko

    August 24, 2021 at 8:52 pm #1318174
    MJM

    This thread can be closed. Thank you!

    August 25, 2021 at 1:00 pm #1318277
    Nikko

    Hi MJM,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 16 posts - 1 through 16 (of 16 total)
  • The topic ‘Critical Error When Updating to 4.8.6’ is closed to new replies.