Critical Error / Website Unavailable *URGENT*

Hi,

We have been looking into an issue with our website that’s running Enfold and WooCommerce. There has been an intermittent issue recently where a critical error has been shown, refreshing the page usually resolved the issue at the time but the critical error kept occurring at random intervals.

This problem was happening on all pages / products. The WP debug mode has been turned on to try and troubleshoot the issue and this then showed issues with too much memory being attempted for allocation. The hosting provider have increased the memory however it’s now surfaced another error (see below).

WordPress database error: [Got a packet bigger than ‘max_allowed_packet’ bytes]
UPDATE wp_options SET option_value = ‘a:156796:{s:66:\”avia-head-scripts-ef9668d3e13ae58a1835e9d372ccb13d—5f352a31dbf8c\”;s:21:\”error-generating-file\”;s:66:\”avia-head-scripts-ef9668d3e13ae58a1835e9d372ccb13d—5f352a37b5f91\”;s:21:\”error-generating-file\”;s:66:\”avia-head-scripts-ef9668d3e13ae58a1835e9d372ccb13d—5f352a3c1ca41\”;s:21:\”error-generating-file\”;s:66:\”avia-head-scripts-ef9668d3e13ae58a1835e9d372ccb13d—5f352a5006efa\”;s:21:\”error-generating-file\”;s:66:\”avia-head-scripts-ef9668d3e13ae58a1835e9d372ccb13d—5f352a57bf80d\”;s:21:\”error-generating-file\”;s:66:\”avia-head-scripts-ef9668d3e13ae58a1835e9d372ccb13d—5f352a611e384\”;s:21:\”error-generating-file\”;s:66:\”avia-head-scripts-ef9668d3e13ae58a1835e9d372ccb13d—5f352a71b10a4\”;s:21:\”error-generating-file\”;s:66:\”avia-head-scripts-ef9668d3e13ae58a1835e9d372ccb13d—5f352a77f1406\”;s:21:

I haven’t included the complete error as it’s long. In the past few weeks we have attempted upgrading all plugins, WordPress and WooCommerce, including updating the WooCommerce database but this has not fixed the issue.

Please can you assist, as this is urgent and the website is not usable.