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  • #1210794

    We currently have two sites using both the enfold theme along with the Woocommerce shop as well as the plugin to connect the shop using Braintree plugin. Both sites when activating the Braintree plugin crash the site and we receive the “critical error on your website” notice and the sites go down.

    Enfold is one of the common denominators therefore we wanted to reach out to see if you have any thoughts or fixes that involve the Enfold Theme

    Thanks for your feedback

    Paul

    #1210827

    Hey So Evolve,

    Are you referring on this plugin: https://wordpress.org/plugins/wp-braintree/ ?
    Also try to access your site via FTP or Cpanel and if there’s an error_log file (usually in public_html folder).
    Open it and see the latest errors.
    If there’s no error_log file, can you try to enable debugging: https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging
    Access your site via FTP or Cpanel and go to wp-config.php file find:

    define( 'WP_DEBUG', false);

    and replace with:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );

    try to trigger the error by opening your site.
    And check wp-content > debug.log
    That should give us information on the error.

    Best regards,
    Nikko

    #1211112

    We are setting up the debug on the cPanels for both sites:

    StephanieRiseley.com
    SunSpiritGems.com

    The problems came due to updates:

    updating from Woocommerce 3.9.3 to current version 4.1.0

    WooCommerce PayPal Powered by Braintree Gateway 2.3.10

    Any additional info you have or if you hear of others experiencing these issues we would appreciate any updates.

    cheers

    #1211125

    Hi So Evolve,

    I tried to check in the forum if there are issues related to WooCommerce PayPal Powered by Braintree Gateway or just a mention of it but I could not find one.
    Meanwhile, Woocommerce is really popular and I have an install that uses WP 5.4.1, Enfold 4.7.4, Woocommerce 4.1.0, and PHP version 7.3 and it seems to work well without any issues.
    Can you give us the error_log or the content of debug.log file?

    Best regards,
    Nikko

    #1211488
    This reply has been marked as private.
    #1211497

    Hi Paul,

    You can upload it in https://uploadfiles.io/ or any online file sharing site then post the link here (or in private content)

    Best regards,
    Nikko

    #1211506

    Here is the link to the error log… see pvt content area

    #1211530

    Hi Paul,

    Thanks for that, the error listed is this one:

    PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 15728672 bytes) in /public_html/wp-includes/wp-db.php on line 1390

    It seems that the memory your site is using is more than what’s it allocated that’s why it fails.
    To fix it, please do the following recommendation: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

    Best regards,
    Nikko

    #1211691

    Nikko,
    Thanks for your great support.

    Paul

    #1211758

    Hi Paul,

    Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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