Viewing 23 posts - 1 through 23 (of 23 total)
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  • #1414907

    Can someone help with following error that is happening:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    We have not received an email. Every time I try to save a change the above error pops up?

    #1414911

    Hey Goodchild007,

    Thanks for the login details. Could you try updating your PHP version to 8.x please? If you should need further help, then please share server error logs with us.

    Best regards,
    Rikard

    #1414913
    This reply has been marked as private.
    #1414936
    This reply has been marked as private.
    #1414937

    Hi,
    You can’t update the PHP version in the WordPress settings, it must be done at your webhost account, try asking your webhost to help as it is different for each webhost.

    Best regards,
    Mike

    #1414938

    Why is this happening Mike?

    It was fine for the 1 couple of hours.

    #1414940

    Hi,
    I don’t see any errors on your site, but if you look at your WordPress dashboard you will see that your PHP needs to be updated
    Enfold_Support_2736.jpeg
    try asking your webhost to help

    Best regards,
    Mike

    #1414941

    Thanks Mike,

    I will ask them. Does this happen a lot?

    This issue with the website it I can’t save any new content or changes.

    #1414942

    Hi,
    It could be related to a old PHP, if updating doesn’t help try disabling all of your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    Best regards,
    Mike

    #1415349
    This reply has been marked as private.
    #1415356

    Hi,
    I assume that you are refuring to a different site, as these emails don’t match your domain.
    You will need to add a SMTP plugin like WP Mail SMTP because the default WordPress PHP mail will be marked as spam and deleted by the email server of the webhost.
    If this is for a client site and you are not building it on their domain you will probably need to wait until after you move the site to the domain.

    Best regards,
    Mike

    #1415362

    OK so does that mean the only email it will work with is (Email address hidden if logged out) ?

    #1415374

    Hi,
    If you are refuring to your current site then you should still add the SMTP plugin and not use the default WordPress PHP mail.
    Then I would expect sending emails to (Email address hidden if logged out) and (Email address hidden if logged out) and (Email address hidden if logged out) addresses to work.
    When you use the default WordPress PHP mail the mail header says your current email address, or any address you add to the site, but when the SMTP mail accounts get the message they know it was not sent by the domain though SMTP so they mark it as spam.
    In the past the message would go to the spam folder, but most of the time now most webhosts use Apache SpamAssassin which deletes the messages by default to combat spam.
    Think of it like in the old days you could have a web address that was not SSL (http://) but now if you don’t have SSL (https://) most browsers won’t load the page, it’s along the same lines.

    Best regards,
    Mike

    #1415414
    This reply has been marked as private.
    #1415421

    Hi,
    In the plugin you have chosen to use PHP Mail, you need to choose Other SMTP
    Enfold_Support_2816.jpeg
    and then enter your SMTP login and password.
    The 365 Outlook option is a Pro feature, I have not used 365 Outlook before but I assume that it has a SMTP user name and password, you will need to find it in your Outlook options and find it. Or use your webhost SMTP login and password which may be a better option.
    The goal is to have your email sent though your domain via SMTP.
    Anyone can send email though PHP mail on any WordPress site and have the address say it’s yours, but since it’s not sent via SMTP it’s seen as spam or fake. Do you understand what I mean?

    Best regards,
    Mike

    #1415423
    This reply has been marked as private.
    #1415435

    Hi,
    Do you mean that this fixed the issue?
    Shall we close this thread then?

    Best regards,
    Mike

    #1415437
    This reply has been marked as private.
    #1415439

    Hi,
    This is due to your mail spam protection, something like SpamAssassin or whatever your webhost is using, or perhaps even your Outlook program, I’m not sure which one is marking it as spam. You should be able to add it to your white list or mark it as not spam in your Outlook program.

    Best regards,
    Mike

    #1415444
    This reply has been marked as private.
    #1415475

    Hi,
    Unless there is anything else we can assist with on this issue, shall we close this thread then?

    Best regards,
    Mike

    #1415480
    This reply has been marked as private.
    #1415484

    Hi Goodchild007,

    I’m glad that Mike could help you :)
    Thanks for using Enfold and have a great weekend!

    Best regards,
    Nikko

Viewing 23 posts - 1 through 23 (of 23 total)
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