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  • #1138870

    Hi there

    We’ve run into an issue when creating new ALB elements. We’ve created a new element with two content editors in

    https://pasteboard.co/IxGASYu.jpg

    Notice how we’ve used

    • “id” => “content_left”
    • “id” => “content_right”

    This works just fine: https://pasteboard.co/IxGB0zH.jpg
    but when we save the content and reopen the element, the “Visual” now displays the HTML.: https://pasteboard.co/IxGBtqd.jpg

    Can you please advice in what is going wrong?

    Kind Regards
    Yan

    #1139338

    No answers? ;-) Kind of disappointing with 50+ Enfold sites running.. :-)

    #1139365

    Hi,

    We apologize for the delayed response since there are lots of queries lately.
    Can you give us the code you used? so we can check on it further.
    Just upload the code in https://pastebin.com/ and give us the link to it, you can post it in private content so it’s only visible to you and the moderators.

    Best regards,
    Nikko

    #1139401
    This reply has been marked as private.
    #1140117

    Hi Yan,

    We apologize for the delay.
    I have checked into your created element and it works properly.
    There were no errors in web console as well.
    I think the problem in the screenshot you gave might be the html code is pasted in Visual editor. Have you tried pasting the html code in Text editor then select the Visual editor after? this should convert it to h2 tag and anchor tag.

    Best regards,
    Nikko

    #1140158

    Hi Nikko

    Thanks for looking into this, however I think you’re missing the point here and please try too test it again :-)

    Here’s a step-by-step
    * Open the element
    * Enter some content, also links, H-tags, etc. into the content editors using the Visual Editor
    * Save the element
    * Re-open the element

    You’ll see that the Visual Editor now contains the HTML-version of the previously entered content.

    This is the problem, when reopening the element the content is then displayed as HMTL and then switching to the Text/HTML mode then converts it to a html_encoded version of the content.

    Kind Regards
    Yan

    #1141036

    Mjello? :-) Have you had time to look at this one? :-)

    #1141264

    Hi yanknudtskov,

    We apologize for the delayed response.
    I have tested it again and it’s fixed if you use content instead of content_left, however for the second wyswyg editor since you’ll have that custom name it will show the html content and it will take a lot of time to fix since it’s more complicated than how it looks, which is outside the scope of our support. We apologize for the inconvenience :(

    Best regards,
    Nikko

    #1141322

    Hi Nikko

    Thanks for the info. This was unfortunately also what we concluded, that it would require extensive modifications. But I hoped you guys might’ve had an “easier” solution to it.

    Thank you for looking into it :-)

    Kind Regards
    Yan

    #1141337

    Hi Yan,

    Thanks for understanding :)
    And thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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