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  • July 6, 2018 at 5:49 pm #982154
    Richinator

    While trying to activate the theme or even live preview it I get the error below (yes, I uploaded the correct files: “enfold.zip” – tried installing via WordPress and FTP upload). I contacted NetSol tech support and the permissions are set.

    500: Internal server error

    This error is generated when a script running on the server could not be implemented or permissions are incorrectly assigned for files or directories

    Troubleshooting suggestions:

    Temporarily disable any rewrite rules by renaming your .htaccess file if it exists.

    Ensure that any CGI or Perl scripts have at least .755. permissions.

    If trying to run PHP and you get this error, you may have an invalid php.ini in your /cgi-bin, or may be missing your php.dat file in this folder.

    July 7, 2018 at 2:01 pm #982455
    Victoria

    Hey Richinator,

    Can you please check server log for error?

    Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

    Best regards,
    Victoria

    July 9, 2018 at 7:07 pm #983328
    Richinator

    Thanks for the reply Victoria. I set up debugging and the log file contained the following:

    [09-Jul-2018 17:04:49 UTC] PHP Notice: register_sidebar was called incorrectly. No id was set in the arguments array for the “Sidebar 1” sidebar. Defaulting to “sidebar-1”. Manually set the id to “sidebar-1” to silence this notice and keep existing sidebar content. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /data/21/1/84/92/1084255/user/1127939/htdocs/wp1/wp-includes/functions.php on line 4161
    [09-Jul-2018 17:04:52 UTC] PHP Notice: register_sidebar was called incorrectly. No id was set in the arguments array for the “Sidebar 1” sidebar. Defaulting to “sidebar-1”. Manually set the id to “sidebar-1” to silence this notice and keep existing sidebar content. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /data/21/1/84/92/1084255/user/1127939/htdocs/wp1/wp-includes/functions.php on line 4161
    [09-Jul-2018 17:04:52 UTC] PHP Notice: register_sidebar was called incorrectly. No id was set in the arguments array for the “Sidebar 1” sidebar. Defaulting to “sidebar-1”. Manually set the id to “sidebar-1” to silence this notice and keep existing sidebar content. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /data/21/1/84/92/1084255/user/1127939/htdocs/wp1/wp-includes/functions.php on line 4161
    [09-Jul-2018 17:22:59 UTC] PHP Notice: register_sidebar was called incorrectly. No id was set in the arguments array for the “Sidebar 1” sidebar. Defaulting to “sidebar-1”. Manually set the id to “sidebar-1” to silence this notice and keep existing sidebar content. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /data/21/1/84/92/1084255/user/1127939/htdocs/wp1/wp-includes/functions.php on line 4161
    [09-Jul-2018 17:04:58 UTC] PHP Notice: register_sidebar was called incorrectly. No id was set in the arguments array for the “Sidebar 1” sidebar. Defaulting to “sidebar-1”. Manually set the id to “sidebar-1” to silence this notice and keep existing sidebar content. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /data/21/1/84/92/1084255/user/1127939/htdocs/wp1/wp-includes/functions.php on line 4161
    [09-Jul-2018 17:05:00 UTC] PHP Notice: register_sidebar was called incorrectly. No id was set in the arguments array for the “Sidebar 1” sidebar. Defaulting to “sidebar-1”. Manually set the id to “sidebar-1” to silence this notice and keep existing sidebar content. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /data/21/1/84/92/1084255/user/1127939/htdocs/wp1/wp-includes/functions.php on line 4161
    [09-Jul-2018 17:05:25 UTC] PHP Notice: register_sidebar was called incorrectly. No id was set in the arguments array for the “Sidebar 1” sidebar. Defaulting to “sidebar-1”. Manually set the id to “sidebar-1” to silence this notice and keep existing sidebar content. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /data/21/1/84/92/1084255/user/1127939/htdocs/wp1/wp-includes/functions.php on line 4161

    July 9, 2018 at 7:17 pm #983340
    Yigit

    Hi,

    Please go to /wp-content/themes/ folder via FTP and delete “enfold” folder and then re-install it – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp.
    If that too does not help, please post FTP logins here privately as well

    Regards,
    Yigit

    July 9, 2018 at 7:19 pm #983346
    Richinator

    I have deleted it and reinstalled it once before (before I contacted support) but I’ll try that again now. Thanks Yigit.

    July 9, 2018 at 7:47 pm #983360
    Richinator

    OK, I just deleted and reinstalled Enfold and I’m getting the same error. Please advise.

    July 9, 2018 at 8:09 pm #983369
    Yigit

    Hi,

    Please post FTP logins here privately so we can look into it.

    Best regards,
    Yigit

    July 9, 2018 at 8:34 pm #983379
    Richinator

    OK- I hope this helps:

    • This reply was modified 6 years, 4 months ago by Yigit.
    July 10, 2018 at 9:19 am #983545
    Yigit

    Hi,

    Please contact your hosting provider and ask them to increase memory limit.

    Best regards,
    Yigit

    July 10, 2018 at 10:32 pm #983884
    Richinator

    I will they that – thanks Yigit…

    July 10, 2018 at 10:50 pm #983892
    Richinator

    Do you mean the PHP memory limit?

    July 11, 2018 at 6:04 am #984038
    Rikard

    Hi,

    Yes, please contact your hosting provider and ask them to increase the memory limit.

    Best regards,
    Rikard

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