Viewing 11 posts - 1 through 11 (of 11 total)
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  • #1292764

    Hallo Support Team,

    ich habe ein Problem mit dem Cookies Button. Wenn ich in den Einstellungen Google Analytics deaktiviere, so bleibt trotzdem das Cookie aktiv. Das ist darf so nicht passieren. Könnt Ihr hier helfen.

    • This topic was modified 1 week, 3 days ago by  sbott.
    • This topic was modified 1 week, 3 days ago by  sbott.
    #1293171

    Hey sbott,

    Thank you for the inquiry.

    You may have set the Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior to the first and second option, allowing external services to run without user consent or without opting in. You have to set the cookie behavior to the third or fourth option to block the tracker.

    We tried to login to the site, but the credentials above did not work. Please check the info carefully, or provide another admin account.

    Best regards,
    Ismael

    #1293216

    Hi Ismal,
    vielen Dank für Dein Feedback. Ich hatte einen Fehler in den Zugangsdaten. Ich stelle Dir diese noch mal zur Verfügung. Wäre toll, wenn Ihr mal kurz schauen könntet.

    • This reply was modified 1 week, 1 day ago by  sbott.
    #1293455

    Hi,

    Thank you for the update.

    We tried to login to the site using the default login and dashboard URL, but they redirect to a 404 page (not_found). Did you change the login URL? Please include the link in the private field.

    Best regards,
    Ismael

    #1293476
    This reply has been marked as private.
    #1293855

    Hi,

    Thank you for the info.

    The link above just redirects to the home page, sadly. Would you mind disabling the security plugin temporarily so that we could access the site properly?

    Best regards,
    Ismael

    #1294052
    This reply has been marked as private.
    #1294313

    Hi,

    Thank you for the update.

    It seems to be working properly on our end. Google Analytics is disabled by default, and the tracker only loads after we enabled it in the privacy modal popup window as you can see in the screenshot below.

    Screenshot: https://imgur.com/VOy2Osf

    If the tracker is enabled, there should be a request from the analytics script, which collects data from the site, but since the tracker is blocked by the privacy option, the script that is supposed to collect data is not loaded.

    Best regards,
    Ismael

    #1294315

    Hi Ismael,
    vielen Dank für Dein Feedback. Ich möchte aber, dass Google Analytics aktiviert ist, wenn der User auf die Seite kommt. Wenn er dann Google Analytics über die Einstellungen deaktiviert, soll der Tracker deaktiviert werden. Dies funktioniert aktuell nicht bzw. ist der Tracker immer noch aktiv nach Deaktvierung.

    #1294556

    Hi,

    Thank you for the update.

    If you want the tracker to automatically work on page load, set the Cookie Handling > Default Cookie Behavior to the first or second option. User can then manually opt out or disable the tracker from the modal popup window if they want to.

    Best regards,
    Ismael

    #1294558

    Hallo Ismael,
    vielen Dank für deine Antwort. Das Problem ist, wenn ich Google Analtytics deaktiviere, ist das Cookie noch immer aktiv.
    Viele Grüße

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