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Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • September 18, 2019 at 2:41 pm #1139499
    Chrilles

    Dear support,

    The Cookie Handling and Cookie Consent Messages is messed up in the footer.
    Please see private content to be able to login.

    Regards,

    Chrilles

    September 19, 2019 at 4:42 pm #1139968
    Chrilles

    Any news here?

    Regards

    Chrilles

    September 23, 2019 at 10:01 am #1140922
    Chrilles

    Dear support,

    Plase have a look here.

    I still have the issue

    Regards,

    Chrilles

    September 24, 2019 at 4:00 am #1141187
    Ismael

    Hi,

    Sorry for the delay.

    There is a copy of the footer.php file in the child theme. Did you update the template file after upgrading the theme? Please use the latest version of the file and try to reconfigure the Privacy & Cookie options.

    Best regards,
    Ismael

    September 24, 2019 at 7:08 am #1141239
    Chrilles

    Dear Ismael

    I did nothing but updating to the next versions from the Update sektion.

    I have the same problem on 2 sites.

    What do you mean by please use the latest version of this file? As far as I know I am using the latest version of everything

    Please explain a little further exactly how to fix the problem.

    Regards,

    Chrilles

    September 25, 2019 at 6:44 am #1141671
    Rikard

    Hi Chrilles,

    If you have footer.php in your child theme then that will override the parent, which means that it might have to be updated if you have problems with it. Please try to copy the content from the parent footer.php to footer.php in your child theme. If you have any customisations in there then please make sure that they are included as well.

    Best regards,
    Rikard

    September 25, 2019 at 3:16 pm #1141835
    Chrilles

    Hi
    I stll have the issue on servitize.dk.

    Also after copieng the footer-file to the child site.

    I have now created a staging env. please find login info below and feel free to login. I have also installed file manager from where you can copy/move files.
    I have also tried to disable/enable cookie-info. But with no luck.

    I will appreciate you assistance very much.

    Regards,

    Chrilles

    September 27, 2019 at 4:05 am #1142554
    Ismael

    Hi,

    Thank you for the update.

    There was an invalid css code in the Quick CSS field, which breaks the layout of the privacy modal window when the file compression is enabled. We removed the single quote in this css code.

    .fillskrew1{
  min-width:13%; 
  background-color: #035d67;'
  float: left;
   margin-left: -2%;
  }

    Best regards,
    Ismael

    September 30, 2019 at 9:55 am #1143255
    Chrilles

    THANKS for updating!
    /Chrilles

    October 1, 2019 at 8:56 am #1143594
    Rikard

    Hi,

    Thanks for the update, so everything is working as it should now then? Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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