Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 10, 2019 at 12:16 am #1146691
    Raffaykiddeljoe

    I cannot show the cookie consent bar after the update to 4.6.3.1

    The content of the bar is showing always down under the footer.

    I reinstallad the latest version already and did not have installed any other plugins.

    Error Cookie Consent bar

    Actually I have deativated the whole cooki consent bar, until the problem is fixed.

    Regards, John

    • This topic was modified 5 years, 2 months ago by Raffaykiddeljoe. Reason: Added my name
    October 10, 2019 at 3:29 pm #1146874
    Raffaykiddeljoe

    PLEASE help me, it is really urgent!!

    October 11, 2019 at 5:35 am #1147010
    Rikard

    Hi John,

    Sorry for the problem. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 11, 2019 at 5:50 am #1147013
    Raffaykiddeljoe

    Hi Rikard, thx for your help. You will find the login below. Actually the cookie consent is deativated.

    Regards, John

    October 12, 2019 at 1:12 pm #1147334
    Rikard

    Hi John,

    Thanks for that, the login details are not working though. Please check and verify.

    Best regards,
    Rikard

    October 12, 2019 at 4:24 pm #1147418
    Raffaykiddeljoe

    Hi Rikard, please try again with the same login details.

    The problem is not just on one website. I have two more sites with the same problem :-(

    Best regards, John

    October 15, 2019 at 12:01 pm #1148036
    Raffaykiddeljoe

    Hi Rikard, could you already tried the login details and have you seen the problem? I’m still desperate :-(

    Regards, John

    October 16, 2019 at 8:25 am #1148329
    Nikko

    Hi John,

    I have checked your site on chrome, firefox, opera and it shows properly in all of those browsers.
    Screenshot (firefox) is in private content.
    The reason it’s not showing on your end is because the cookie is still in your browser, once you flush out the cookie then it should appear again.

    Best regards,
    Nikko

    November 14, 2020 at 6:19 pm #1260502
    Oiluig

    HI, How do you fix it? i have the same problem with 4.7.6

    November 16, 2020 at 5:20 am #1260630
    Rikard

    Hi Oiluig,

    Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

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