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Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • October 26, 2019 at 3:37 pm #1151364
    TechMyBiz

    Hi!

    Since we use the last version of Enfold, the cookie bar doesn’t appear anymore on mobile devices for our website: https://tech-my.biz/
    Can you help us to fix this please?

    Moreover, this little blue symbol is now present at the bottom left of our socket : “>
    How can we delete this please?

    Thanks a lot for your help!

    Best regards,

    TechMyBiz Team from France

    October 27, 2019 at 5:16 am #1151460
    Rikard

    Hey Jérôme,

    I checked your site on Android using Chrome and the cookie bar seems to show fine on my end, is this happening only in a specific browser/device maybe?

    Best regards,
    Rikard

    October 27, 2019 at 1:16 pm #1151542
    TechMyBiz

    Hey Rikard,

    Thanks for your answer! Yes the cookie bar problem is on Safari / iPhones.

    And concerning the little blue symbol (“>) present at the bottom left of our socket, it is visible on all browsers and devices : https://tech-my.biz

    How can we fix this please?

    Many thanks for your help!
    Best regards,
    Jérôme

    October 28, 2019 at 4:12 am #1151655
    Rikard

    Hi Jérôme,

    Thanks for the update. Could you try this fix for Safari to see if helps please? https://kriesi.at/support/topic/cookie-consent-bar/#post-1146123

    Best regards,
    Rikard

    October 29, 2019 at 12:01 am #1151959
    TechMyBiz

    Hi Rikard,
    Thanks for your answer! After reading the topic you shared to us, we will wait next update of Enfold that should correct mobile bar on Safari for iPhones.
    Thanks again!
    Jérôme

    October 30, 2019 at 1:56 pm #1152322
    Victoria

    Hi TechMyBiz,

    Ok then. Please let us know if you need any more help or we can close the thread?

    Best regards,
    Victoria

    October 31, 2019 at 1:31 pm #1152698
    TechMyBiz

    Hi Victoria,
    Thanks for your message, you can close the thread.
    Best regards,
    Jérôme

    October 31, 2019 at 4:09 pm #1152780
    Victoria

    Hi TechMyBiz,

    Ok, closing the thread.

    If you need further assistance please let us know in a new thread.
    Best regards,
    Victoria

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Cookie bar doesn't appear on mobile devices’ is closed to new replies.